About Us
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Learn more at www.ujet.cx.
Opportunity
We are seeking a Senior Software Engineer to lead the architecture and implementation of our conversational AI platform. In this high-impact role, you will do more than just build features; you will own the ecosystem that allows our conversational AI capabilities to scale securely and reliably.
You will act as a technical lead across the full stack - architecting backend integrations in Ruby on Rails, developing core AI services in Python, and managing the underlying cloud infrastructure via Terraform. This is a role for an engineer who understands that production-grade AI requires not just great models, but rock-solid infrastructure, efficient data pipelines, and seamless application integration.
Responsibilities
- Architectural Leadership: Design and oversee the implementation of scalable, fault-tolerant systems that bridge our core Ruby on Rails/JavaScript application with cloud-native conversational services.
- Infrastructure as Code (IaC): Own the deployment and management of our AI infrastructure. You will write and maintain Terraform modules to provision cloud resources (GCP), ensuring our environment is reproducible, secure, and cost-effective.
- Backend Engineering & Integration: Build high-performance APIs and background workers in Ruby on Rails to handle asynchronous tasks, ensuring zero latency impact on the customer experience.
- AI Ops & Data Pipelines: Architect robust RAG (Retrieval-Augmented Generation) pipelines. You will optimize data ingestion strategies and manage vector database infrastructure to ensure our models have access to real-time, accurate context.
- Reliability & Observability: Define and implement monitoring, logging, and alerting strategies for both the application and infrastructure layers to meet strict enterprise SLAs.
- Mentorship: Champion engineering best practices, conduct code reviews, and mentor junior engineers on the nuances of building distributed systems involving NLP and LLMs.
Requirements
- 5+ years of professional software engineering experience, with a focus on backend systems and infrastructure.
- Polyglot Expertise: Deep proficiency in Ruby on Rails for application logic and Python for AI/Data workflows. Experience with JavaScript/TypeScript for full-stack integration.
- Infrastructure Mastery: Demonstrated production experience with Terraform (IaC) and container orchestration (Docker/Kubernetes). You should be comfortable managing cloud resources (GCP preferred, AWS, Azure).
- Databases: Strong knowledge of SQL (PostgreSQL) and preferred experience with Vector Databases (Pinecone, Milvus, or pgvector).
Annual US Hiring Range: $120,000 - $150,000
*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.
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UJET is an Equal Opportunity Employer
UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Compliance Responsibilities
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
Why UJET?
- Impactful Work: Be at the forefront of innovation, directly shaping the future of customer experience.
- Dynamic Culture: Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.
- Comprehensive Benefits: Medical, dental, vision, 401(k) plan, commuter benefits, and more.
Top Skills
What We Do
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Learn more at ujet.cx
Why Work With Us
Through its drive for innovation and passion for accelerating digital transformation, UJET is a leading provider of cloud contact center software. UJET helps support organizations of all sizes and industries break down silos, reshape business models, and realize their true potential.
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