Senior Software Engineer: AI-Native Application

Senior Software Engineer: AI-Native Application
What you can expect
We are looking for a backend engineer with a passion for AI-native application to help us build the next generation of Contact Center applications. In this role, you will design and implement the systems that reason, plan, and execute complex analytical tasks reliably. You will work at the intersection of traditional software engineering and AI-native experience development, creating robust frameworks and complex problem-solving.
About the Team
Zoom Contact Center is Zoom’s next-generation cloud-based customer engagement platform. Our team is at the forefront of this evolution, building an AI-powered analytics engine that acts as a virtual data analyst for our customers. We are moving beyond traditional reporting to create intelligent agents capable of understanding natural language and reasoning through complex data problems. We provide actionable insights to improve contact center efficiency.
Responsibilities

• Building AI-native Systems: Design and implement robust AI-native contact center architectures (e.g., ReAct, Multi-Agent Systems) that can autonomously plan and execute complex workflows.

• Developing Backend scalable services using Java and Spring Boot to support high-performance AI applications.

• Designing and optimizing prompt strategies, context management systems, and agent memory to ensure high accuracy and relevance in LLM responses.

• Building logic for decomposing ambiguous user requests into executable steps, handling dependencies and error recovery in non-deterministic AI flows.

• Engineering observability and evaluation frameworks to monitor agent performance, latency, and correctness in production.

• Partnering with data scientists and product managers to translate complex analytical requirements into reliable engineering solutions.

What we’re looking for

• Hold a BS or MS in Computer Science, Engineering, or a related field, with 5+ years of professional software engineering experience.

• Develop backend systems using Java (Spring Boot) or Python, including RESTful APIs and microservice-based architectures.

• Design AI agent–based applications using advanced reasoning and orchestration patterns such as ReAct, Chain-of-Thought (CoT), and multi-agent systems.

• Engineer and optimize prompts for complex reasoning tasks, while managing LLM context windows and long-term memory using techniques such as vector databases.

• Model and maintain scalable data solutions with a solid understanding of SQL and NoSQL database design.

• Apply data analysis and statistical concepts to inform system design and AI behavior evaluation.

• Implement real-time AI response delivery using streaming protocols such as Server-Sent Events (SSE) or WebSockets.

• Build high-concurrency, asynchronous systems using modern async programming models (e.g., Java CompletableFuture, Reactive Streams).

• Implement and debug distributed, multi-agent systems using observability tools and distributed tracing frameworks like OpenTelemetry.

• Create production-grade AI evaluation and orchestration pipelines (LLMOps). Leverage vector databases (e.g., Pinecone, Milvus), semantic search, AI orchestration frameworks (e.g., LangChain, Semantic Kernel, AutoGen), and large-scale data platforms or OLAP databases (e.g., ClickHouse).

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application – take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step.