Job Description:
About the Role:
The Customer Success Engineering team helps provide seamless support experience for Remitly customers. We help our global operations to support our customers' experience getting the help they need, whenever they need. As a member of the Customer Success Engineering team, you will be directly responsible for the customer and agent experience, and our customers' frictionless access to Remitly agents.
You will be reporting to an Engineering Manager and will work as a Senior Full Stack Software Engineer. As an important member of the team, you will make long term strategic decisions, designing and maintaining scalable and user-friendly applications for our Remitly Customer Success Team.
You Will:
- Lead the technical strategy and systems of the Customer Success Technology engineering team.
- Design and implement solutions for ambiguous and complex problems using full stack technologies ( React, Java/Kotlin, Go)
- Develop responsive and intuitive user interfaces that enhance the user experience and usability of our customer success platform.
- Contribute to the architecture and technical roadmap of our software systems, balancing short-term goals with long-term scalability and maintainability.
- Uphold our high engineering standards and bring consistency to the many codebases and processes you will encounter.
You Have:
- A degree in Computer Science, Engineering or a related field or equivalent practical experience
- 6+ years of engineering experience in a team environment
- Experience as a lead, working on both the frontend, backend, and anything it takes and delight users both internally and externally
- Experience leading other engineers on large features in collaboration with Product Management and other partners.
- Experience with CI/CD and advanced deployment strategies
Compensation Details. The starting base salary range for this position is $148,000-$180,000. In Canada, Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.
Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
What the Team is Saying
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What We Do
Since 2011, Remitly has been tirelessly delivering on our promises to our customers sending their hard earned money home. Today, we are incredibly proud to have served millions of customers globally. We strive daily to meet our promise to our customers by building peace of mind into everything we do. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally.
Why Work With Us
We are united through our vision to transform lives with trusted financial services that transcend borders. We accomplish our vision by relentlessly focusing on culture via our cultural values. That starts with putting customers at the center of everything we do, and includes investing in the growth & development of our team.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
As a global team, we are connected through our customers, and vision – not our location. Our employees can live and work with flexibility, while prioritizing in-person touchpoints to come together for moments that matter.
