We are seeking an experienced Senior Software Engineer to join our dynamic team. The ideal candidate will play a key role in designing, developing and maintaining high-quality solutions. The ideal candidate will have extensive experience in architecture, troubleshooting complex technical issues and ensuring stability and security of enterprise level systems and applications. This role requires hands-on experience with business intelligence (BI) tools and data migration processes. Candidates seeking this role should have experience in responding to platform alerts, perform scheduled maintenance, and execute test plans to ensure seamless operations and system reliability. Some VOIP experience is required.
Key Responsibilities
Software development, integration and testing on Vonage enterprise platform
Operational support for existing platform
Data Migration and BI integration
Strong telecom experience working with VoIP, SIP, and APIs
Required Qualifications
8+ years of relevant work experience in solutions engineering
Architect and implement a robust API toolset to streamline , ensuring scalability
Experience supporting the software development lifecycle, developers, and software development tools
Proven experience (5+ years) supporting both internally and externally facing products
Working knowledge of API gateways, experience with REST APIs. This role requires an understanding of API technologies, software engineering and technical skills, and Agile methodologies
Develop highly efficient and reliable applications with front end and backend technologies keeping security in mind
Execute full software development life cycle (SDLC) – concept, design, build, deploy, test, release and support
Ensure application development sprint cycle is on track and adjust the plan to meet release timelines
Prior experience in Snowflake data. Understanding of data extensions, data designer, subscriber imports, and group creation based on data filters. Ability to communicate technical concepts for the broader organization.
Experience handling escalations and driving root cause analysis. Good understanding of Voice routing best practices
Experience with cloud-based testing infrastructure tools such
Participation in the on-call rotation
Desired
Experience in tools such as Jira, salesforce, SQL
Technical project experience
Excellent verbal and written communication skills
Ability to work independently and as part of a team
Strong project management skills, the ability to define processes and to manage multiple projects simultaneously
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
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Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
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What We Do
We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
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