We’re looking for a Senior DevOps Developer who can help us support the development organization to deliver value to customers in a reliable, efficient, and safe manner. You’ll be working in a focused team that owns one or more pieces of the production application environment and the developer experience, you will own and deliver in service of quarterly goals on the team.
Based out of British Columbia, you will report into the Senior Manager, Devops.
WHAT YOU’LL DO:
- Design and build software - tools, libraries, automation, services, and glue scripts
- Responsible for the reliability, security, and integrity of our large, cloud-based Linux infrastructure
- Participate in a flexible on-call rotation
- Lead by owning project milestones, epics or features
- Practice continuous improvement, contributing to culture, process, and direction in your team and across our department
- Develop processes and automation to eliminate repetitive tasks
- Design and build our infrastructure platform
- Identify and implement new platform features
- Research and evaluate new technologies
- Refactor, rewrite or retire existing platform features
- Operate our developer experience and production application environments
- Diagnose and repair our distributed systems
- Perform maintenance, upgrades, and migrations
- Control or eliminate repetitive tasks, alert noise, and business-as-usual work
- Enable development teams
- Provide executable interfaces to our infrastructure platform
- Provide tools and best practices to support the entire software development lifecycle
- Collaborate with others across the organization to solve problems and build better processes, systems, and software
- Communicate by mentoring, writing documentation, participating in meetings, and sharing your work at demos
WHAT YOU’LL NEED:
- A degree in Computer Science or Engineering, and at least 5 years of experience in an SRE, DevOps or software engineering role and a track record of substantial contributions to software projects with high business impact
- Experience with mentoring, coaching, and pairing with coworkers
- Experience writing clean code that performs well at scale and an understanding of SaaS software development practice; Ideally you have experience working on a SaaS product
- Experience using infrastructure-as-code tools to build and run cloud infrastructure
- Experience with operating, building and maintaining cloud infrastructure and a working knowledge of Linux systems administration, including troubleshooting system-level issues, networking (L3-L7) and basic monitoring is preferred
- Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
- Creativity and Innovation: seek new and better ways of doing things, generating original and imaginative ideas, products, and/or solutions
- Problem Solving: uses an organized and logical approach to find solutions to complex problems and looks beyond the obvious to understand the root cause of problems and proposes several possible solutions.
- Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects
WHO YOU ARE:
- Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
- Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
- Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
- Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
- Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
- Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
- Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
- Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
- Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
#LI-NS1 #LI-Remote
Use of AI in Hiring
Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and / or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.
Skills Required
- Degree in Computer Science or Engineering
- At least 5 years experience in SRE, DevOps, or software engineering roles
- Experience with mentoring, coaching, and pairing with coworkers
- Experience writing clean, scalable code and understanding SaaS development practices
- Experience working on a SaaS product
- Experience using infrastructure-as-code tools to build and run cloud infrastructure
- Experience operating, building, and maintaining cloud infrastructure, and working knowledge of Linux systems administration, troubleshooting, networking (L3-L7), and basic monitoring
- Participate in a flexible on-call rotation
- Collaboration and teamwork skills
- Creativity and innovation orientation
- Strong problem solving and root-cause analysis skills
- Resilience and tolerance for change/ambiguity
What We Do
Hootsuite has been on the pulse of how people use social media for over a decade. As the global leader and world’s first social media management platform, we put social to work in every corner of every organization, from the smallest business to the largest enterprise. We are committed to helping customers harness the power of social media to ignite their brand and business. How? Over time, we’ve adapted our software to help businesses reach their customers more efficiently across multiple platforms, improve their customer service and gain deeper analytics and consumer insights. Through our deep expertise in social media management, social insights, employee advocacy, and social customer care, we empower organizations to strategically grow their brands, businesses, and customer relationships – while guiding them through the wild world of social media. Put simply, we help our customers with: Social media marketing: Create, schedule, publish, and manage content and ad campaigns across social networks from a single dashboard. We help maximize the impact of social marketing by providing real-time insights, so customers can focus on other areas of their business. Social care: By combining the power of conversational AI with the human touch of our customers’ team(s), our customer messaging platform delivers exceptional customer experiences at scale. Social customer care: We help our customers meet their customers where they are at. Using Hootsuite, businesses can view and manage all of their customer conversations in one dashboard, providing service that’s seamless and personal.
Why Work With Us
As the creators of social media management, Hootsuite has been on the pulse of this dynamic and ever-changing space since our inception. Working at Hootsuite means being at the forefront of social innovation, tapping into courageous creativity to guide customers through the wild world of social, and helping to define what it means to ‘be social.’
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