This position is for a team with specialized expertise in Hootsuite’s core platform services and tools and is part of the DevOps group at Hootsuite. We are responsible for our network edge, client authorization, Kafka cluster and tooling, encryption, api and service tooling and more. The team is also stewards of a monolithic application for which we set standards, improve ownership and tooling and lead other teams on how to modernize the monolith. The team mainly uses Go,Scala and PHP and has expertise in technologies such as Kafka, various AWS services and some infrastructure as code tools. As a full-stack developer, your primary focus will be on backend development and DevOps tasks but you will also be expected to sometimes collaborate with frontend teams and work on some of our frontend tasks. While working remotely (In British Columbia of Alberta) or in a hybrid work arrangement, a blend of virtual (in accordance with Hootsuite’s distributed workforce strategy), or in Hootsuite’s Vancouver office you will report to the Manager, Software Development, Dev-Ops.
WHAT YOU’LL DO:
- Design and build software - tools, libraries, automation, services
- Responsible for the reliability, security, and integrity of our large, cloud-based platform
- Practice continuous improvement, contributing to culture, process, and direction in your team and across our department
- Develop processes and automation to eliminate repetitive tasks
- Design and build our platform
- Identify and implement new platform features
- Research and evaluate new technologies
- Refactor, rewrite or retire existing platform features
- Operate our platform services
- Respond to incidents
- Diagnose and repair bugs
- Perform maintenance, upgrades, and migrations
- Control or eliminate repetitive tasks, alert noise, and business-as-usual work
- Enable development teams
- Provide executable interfaces to our platform
- Provide tools and best practices to support the entire software development lifecycle
- Work collaboratively within the team and across the organization to solve difficult and exciting cross-portfolio problems
- Get involved with various cross-portfolio developer groups in the org to help promote good practices and set better standards for other dev teams to follow
- Communicate by mentoring, writing documentation, participating in meetings, and sharing your work at demos
WHAT YOU’LL NEED:
- A degree in Computer Science or Engineering, and at least 5 years of experience in an SRE, DevOps or software engineering role and a track record of substantial contributions to software projects with high business impact
- Experience with mentoring, coaching, and pairing with coworkers
- Experience writing clean code that performs well at scale and an understanding of SaaS software development practice; Ideally you have experience working on a SaaS product
- Experience using infrastructure-as-code tools to build and run cloud infrastructure
- Experience in backend, devops and frontend development, ideally with experience in creating tools and services for other developers
- Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
- Creativity and Innovation: seek new and better ways of doing things, generating original and imaginative ideas, products, and/or solutions
- Problem Solving: uses an organized and logical approach to find solutions to complex problems and looks beyond the obvious to understand the root cause of problems and proposes several possible solutions.
- Resilience: tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects
WHO YOU ARE:
- Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
- Curious. You are always learning and seeking ways to make things better.
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
#LI-NS1 #LI-Hybrid
Canada Pay Range For This Role
$115,400—$161,600 CAD
Top Skills
What We Do
Hootsuite has been on the pulse of how people use social media for over a decade. As the global leader and world’s first social media management platform, we put social to work in every corner of every organization, from the smallest business to the largest enterprise. We are committed to helping customers harness the power of social media to ignite their brand and business.
How? Over time, we’ve adapted our software to help businesses reach their customers more efficiently across multiple platforms, improve their customer service and gain deeper analytics and consumer insights. Through our deep expertise in social media management, social insights, employee advocacy, and social customer care, we empower organizations to strategically grow their brands, businesses, and customer relationships – while guiding them through the wild world of social media.
Put simply, we help our customers with:
Social media marketing: Create, schedule, publish, and manage content and ad campaigns across social networks from a single dashboard. We help maximize the impact of social marketing by providing real-time insights, so customers can focus on other areas of their business.
Social care: By combining the power of conversational AI with the human touch of our customers’ team(s), our customer messaging platform delivers exceptional customer experiences at scale.
Social customer care: We help our customers meet their customers where they are at. Using Hootsuite, businesses can view and manage all of their customer conversations in one dashboard, providing service that’s seamless and personal.
Why Work With Us
As the creators of social media management, Hootsuite has been on the pulse of this dynamic and ever-changing space since our inception. Working at Hootsuite means being at the forefront of social innovation, tapping into courageous creativity to guide customers through the wild world of social, and helping to define what it means to ‘be social.’
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