At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
The Software Architect/Technical Project Manager is responsible for providing technical leadership across development teams in multiple functional areas. This position is ultimately responsible for the successful implementation of key deliverables to ensure that each release is designed with high availability, durability, serviceability and supportability in mind. They also act as a key evangelist for the organization.
As a Software Architect a Typical Day Might Include the Following:
- Works with other Software Architects to provide cross-team architectural governance for the Cxone R&D team
- Ensure strong communication, alignment, and collaboration between development teams, Product Management, Operations, and Quality Assurance
- Ensures that architecture decisions are documented, aligned, and executed across the development organization
- Ensures cost effective design of new services while fostering a culture of continuous cost-optimization
- Set the end-to-end technical direction for teams, including platform, technology, tools, and infrastructure
- Communicate architecture in an effective and professional manner to a variety of audiences at different technical levels
- Drive technical decisions, solve tough problems, and coordinate multiple project execution.
- Ensure that the NICE non-functional requirements standards are followed to ensure proper security and high availability standards.
- Foster strong team work environment and create passion and energy across teams.
- Be an active participant in the development leadership team ensuring corporate success.
- Work with product management team to define new architectural requirements
- Represents self and department with professionalism and competence.
- Follow the company Code of Ethics and inContact policies and procedures at all times.
To Land This Gig You'll Need:
- BS in Computer Science, or equivalent work experience
- 10+ years of software development experience
- Experience architecting systems for performance and scalability
- Expertise in designing applications using relational and/or non-relational databases
- Understanding of streaming technologies
- Understanding of micro service architecture and principles
- Working Knowledge of CI/CD
- Experience with AWS services and cost-optimization methods and tools
- Experience developing RESTful web services
- Excellent problem solving abilities.
- Excellent decision-making skills.
- Working Knowledge of design patterns.
- Working Knowledge of Agile development processes
- Strong communication skills
- Strong quality orientation
- Must possess strong organizational and time management skills.
Bonus Experience:
- MS in Computer Science
- 5+ years of technical leadership
- Experience as a technical or team lead or equivalent experience.
- Experience with telecommunications/telephony
- Experience with call centers
ABOUT NICE CXone: NICE CXone makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE CXone provides the world’s #1 cloud customer experience platform, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.
Success
Communication, technical collaboration, ownership, assert + humble
data streaming, microservices (AWS)
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Top Skills
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
