Responsibilities:
- Shows up as a senior strategist in all settings, strategically advising existing and prospective clients on social media strategies that drive impactful results
- Captures and articulates insights gleaned from social, behavioral, and conversational trends, artfully organizing information from observations to strategic implications and recommendations
- Develop social media and community strategies, including driving the research direction and insights to inform social strategies and campaigns
- Build strategic messaging and communications frameworks designed to inform where and how a brand best connects with their communities to meet desired objectives
- Stay current on users, communities, digital behaviors, participatory trends, best practices, and digital experiences
- Develop creative briefs, with a focus towards social and community behaviors, that inspires stakeholders to develop and implement social- and feed-first ideas and content
- Work across teams and functions to ensure communications/marketing objectives are met
- Work collaboratively across teams and functions (earned, creative, production, measurement) to shape and tailor creative executions and content development based on platform knowledge and audience understanding
- Provide guidance on engagement and participation for our clients and community managers in evolving social media channels through POVs, identifying and evaluating new opportunities as appropriate for client objectives
- Create and document best practices for community engagement, including workflows, tools, and responsibilities.
- Oversee day-to-day social execution and operational excellence; responsible for oversight of junior team members’ work, including providing coaching and feedback that enables others to bring their best selves to work
Basic Qualifications:
- 6+ years of experience at a social or digital agency, integrated marketing, or communications firm
- A Bachelor’s degree or equivalent work experience
Preferred Qualifications:
- A passion for social media, from both a branding and cultural perspective, with an understanding of best practices and new features/formats across social platforms (established and emerging)
- Demonstrated track record of developing and executing creative, engaging and successful social media acquisition and advocacy programs for clients
- Experience in client services and relationship management, including having the ability to understand and assess a client’s needs, and be able to confidently own communications and recommendations in email and presentations
- Exceptional communication skills, both written and verbal, with strong attention to detail and storytelling
- A passion for communities and social media with a solid grasp of integrated communications and emerging trends and platforms
- Familiarity with social media management tools and platforms, including Instagram, LinkedIn, and TikTok; experience with Sprinklr, Sprout Social, Talkwalker, and/or Brandwatch
- Knowledge of reddit, discord, and Twitch is a plus; knowledge of how to work with influencers, creators, and talent partners is a plus
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Edelman is a global communications firm that partners with businesses and organizations to evolve, promote and protect their brands and reputations. Our 6,000 people in more than 60 offices deliver communications strategies that give our clients the confidence to lead, act with certainty and earn the lasting trust of their stakeholders. We develop powerful ideas and tell magnetic stories that move at the speed of news, make an immediate impact, transform culture and spark movements. Since our founding in 1952 by Dan Edelman, we have remained an independent, family-run company. We use our profits to strengthen our business, provide our employees with opportunities to grow, advance our industry, and serve as a responsible citizen of the world. Every day, we strive to live and work by a long-held set of core values: the pursuit of excellence, the freedom to be curious, the courage to do the right thing, and a commitment to improving society. Edelman is an equal opportunity employer of all protected classes, including veterans and individuals with disabilities







