Senior Site Reliability Engineer

At Going, our mission is to help people travel and experience the world, while becoming the foremost travel app in everyone’s pocket. As a bootstrapped and profitable travel-tech company with over 2.5M subscribers, we are scaling our data-driven product experience and ensure a seamless platform for our members.

We’re hiring a Senior Site Reliability Engineer to help us level up our Observability, CI/CD, Automation, Developer Experience, App Quality, and Automated Testing. In this role, you will partner across engineering and product teams to create scalable, secure, and reliable systems that meet the demands of a growing customer base. This role will work within the SRE domain, but focus more time on automation, quality, and helping increase our efficiency as an engineering team.

• Build observability for CI/CD performance, test flakiness, error tracking, and deployment reliability.

• Automate testing frameworks into CI/CD processes for infrastructure, web, mobile, and backend app health.

• Design test automation strategies that integrate seamlessly with product engineering workflows.

• Help define, instrument, and report on SLOs and SLAs.

• Create automated feedback loops to ensure product engineering teams can see and effectively triage bug fixes, improvements, and errors.

• Enhance CI/CD pipelines to streamline development workflows and reduce time-to-production.

• Build and maintain infrastructure as code (IaC) to ensure consistency and repeatability of CI/CD pipelines.

• Audit the current developer experience to identify risks, inefficiencies, and opportunities for improvement.

• Lead incident response and postmortem processes, ensuring the team is proactive in preventing future outages.

• Act as a mentor to junior engineers, sharing best practices and fostering a culture of continuous improvement.

• Collaborate with product, data, and engineering teams to align infrastructure with evolving business needs.

• Champion travelers - We grow by delivering measurable value to members.

• Pilots, not passengers - We take ownership with a bias for action, urgency, and shared responsibility.

• Bet boldly - We tackle ambitious problems by making data-driven bets.

• Start simple - We iterate quickly to quality.

• Make it magical - We spark the joy of travel through thoughtful moments of surprise and delight.

• Go further - We push a little harder and care a little more, especially when it matters most, because effort compounds over time.

Required

• 10+ years of professional software or infrastructure engineering experience, including 2+ years in an SRE, platform, or DevOps-focused role.

• 5+ years in a senior role leading technical decisions, project delivery, and cross-team collaboration.

• Deep experience with CI/CD tooling and quality automation for backend, web, and mobile applications.

• Fluency in cloud architecture and operations on AWS, GCP, or Azure.

• Strong skills in infrastructure-as-code (e.g., Terraform or CloudFormation).

• Familiarity with containerized environments and orchestration (Docker, Kubernetes).

• Proficient in observability and monitoring systems (Datadog preferred, or Prometheus/ELK/Otel).

• Solid understanding of modern security and compliance best practices.

• Strong communicator and collaborator across engineering disciplines.

Preferred:

• Experience with test automation frameworks across API, frontend, and mobile testing.

• Programming/scripting experience in Python, Go, Bash, or Ruby.

• Past experience managing incidents and designing for high availability.

• Experience supporting ML/data platforms (bonus but not necessary).

• Background working in high-scale consumer or B2B SaaS environments.

• The salary for this role is $155,000 + equity

• 100% remote work environment

• Annual team retreats, with past destinations including Washington D.C., Vancouver, and Mexico City. We’re heading to Scottsdale in October and will be excited to meet you there!

• Open vacation policy, with a 15-day minimum

• Comprehensive health, vision, dental, and life insurance

• 401(k) with a 5% match

• $750/quarter remote work, wellness, and wisdom stipend

• Up to 12 weeks of paid family leave

• Meetup stipend when you cross paths with a co-worker

• Continuing education & development reimbursement

• Challenging problems to solve and an awesome team to collaborate with every single day

We want you to bring your authentic self to work every single day. We accept you for who you are and consider everyone on an equal opportunity basis without regard to ancestry; age; appearance; color; gender identity and/or expression; genetics; family or parental status; marital, civil union, or domestic partnership status; mental, physical, or sensory disability; national, social or ethnic origin; past or present military service; sexual orientation; socioeconomic status; race; religion or belief; hair length; organ donor status. Going is an E-Verify employer.

‍If you require a reasonable accommodation or assistance for any part of the interview and employment process, please contact us at [email protected] and let us know the nature of your request.

Compensation Range: $155K