Senior Site Reliability Engineer

About Auror

At Auror, we’re empowering the retail industry to stop theft and Organised Retail Crime, a $150 Billion problem globally. It’s high volume crime that’s increasingly organised in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand 12 years ago, we’re working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK.

Auror is connecting people and intelligence to reduce crime. We’re using technology for good and prioritize privacy by design principles. In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems. If you’re looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team.

About Auror Engineering

Collaboration is at the heart of the Engineering team at Auror. We believe that we can only build the very best software by working with each other, and seeking different perspectives to solve problems. In terms of what we value: 

• Impactful Work: We focus on solving problems that make a real-world impact by asking lots of questions
• Continuous Improvement: We're always looking for ways to enhance our product and technology.
• Quality Mindset: We take responsibility for the quality of our software, consulting with fellow engineers and supporting teams.
• Collaboration: We work closely with the wider Product team (Product Design, Product Management, Quality Engineering) to scope out the best solutions and help each other through great feedback on PR reviews.

We solve problems that make a real-world impact, and we take engineering seriously. We’re a team that:

• Ship code to production in regular cadence: We do this with a minimal defect rate, prioritising short feedback cycles over project plans and deadlines.
• Work on cloud native architecture: We focus on delivering business value to customers, without the burden of maintaining complex infrastructure
• Work on innovative and up to date tech stacks: Our tech stacks include: React SPA with MobX and Typescript over a C# dotnet core backends-for-frontends WebAPI, hosted in Azure. In Azure we use App Services, SQL, Functions, Storage, Event Grid and Search. 
• Contribute to our product: We work with Product Management and Design from the very beginning to make sure we’re delivering value to our customers and making a meaningful impact.
• Supports a coaching culture: Together, we support one another to level up
• Continuously improve: We are relentless about getting better and improving our processes, tooling and tech stack.
  

About our team

This is our epic Product team where you’ll work with a collaborative, fun and diverse bunch of people.
To learn more about the team you’ll be joining, check out the video on Innovation Week 2024 on our careers page https://www.auror.co/company-careers 

You can also read up up on our blogs and what life is like at Auror: https://www.auror.co/at-auror 

About The Role 

We are looking for a proactive Site Reliability Engineer who is eager to work in the Azure cloud ecosystem to join our Platform Engineering team. You will be responsible for measuring and optimizing for system performance, with an eye towards pushing our capabilities forward, getting ahead of customer needs, and innovating so that we are continuously improving. The day to day of the role will also encompass elements of DevOps and Platform Engineering, you will have the opportunity to influence and shape how that works in practice. This is an exciting role for someone who is creative with an entrepreneurial spirit. You will get the opportunity to work with Engineers, influence product roadmap as well as building infrastructure to future proof Auror as we scale. 

What you will work on:

• Proactively identify scalability issues within our systems and implement solutions to address them.
• Troubleshooting and pairing with engineers to investigate incidents & issues within our environments.
• Influencing the product roadmap and working with engineering and product counterparts to improve resiliency reliability & scalability of the Auror product
• Improving our operability and working with other engineers to ensure that key observability & reliability aspects are in place during the development process and ongoing into production 
• Operate within compliance frameworks such as SOC2

Requirements

About you: 

• Prior experience working with cloud infrastructure. Azure experience is preferred.
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
• Strong analytical & systems thinking skills.
• Openness in sharing your knowledge with the team through various channels such as recorded demos, meetings, 1:1s
• Comfortable working both independently on self-directed projects, as well as in close collaboration with other teams & stakeholders. 
• A deep desire to automate as much as possible with experience of tools such as Git and scripting languages such as PowerShell
• Have a secure by design mindset
• An understanding of or desire to learn general purpose programming languages such as C#, Typescript would be beneficial for this role 
• Familiar with CI/CD tooling such as GitHub Actions, Octopus Deploy and general development processes/workflows.
• Experience with IaC tools such as Terraform, Bicep or Pulumi would be advantageous for this role.

We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page).

Auror is committed to providing an inclusive and accessible application process to all candidates and we are actively working to improve diversity within the tech industry. We celebrate diversity and inclusiveness at Auror, regardless of (but not limited to) race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

If you need adjustments to any part of our recruitment process because of accessibility reasons, please do not hesitate to let us know during the application process. We will work with you to identify adjustments that will allow you to perform at your best.

Benefits

• Competitive salary range: This will depend on the level of experience. We have scoped this role as an IC3 with a hiring salary range of $115,000 - $155,000.
• Employee share scheme: You’ll own part of a company making a real difference!
• Flexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life blend.
• Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.
• Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including: Wellness Days, and up to three expert sessions paid for every year.
• Health Care Plan: In partnership with nib, Auror covers 100% of the cost of your individual health insurance plan.
• Family-friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers, including a baby bonus and meals delivered to your door.
• Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills.
• Team love: We have regular team lunches and social events where most (if not all) activities are during work hours.

Next steps:

If you’re excited about our mission and you have experience and a passion for this role, please hit “Apply” below. 

We’re proud that Auror is a place where everyone can learn and grow. So if you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway as we’d love to hear from you! 

You'll be asked to submit a cover letter as part of your application. While this is optional we do encourage it, as we find cover letters can tell a story that resumes alone often cannot. Our hiring team love to understand what attracted you to this role and why you are excited about the opportunity to join Auror.

Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we’ll be able to help you from there.