The role / impact
This senior engineering position plays a central role in transforming how software reliability and observability are delivered across our entire product landscape. You will help set technical direction and build standardised, intelligent observability systems that enable product teams to embrace automated, agentic-first development practices.
Beyond driving technical execution, you will help design robust data pipelines and telemetry frameworks while supporting colleagues across the organisation. Your efforts directly influence how systems operate reliably under load, standardising performance monitoring and accelerating how engineering teams build and release software.
The team / how they connect
You will join our central Observability team within the platform organisation, working alongside engineers dedicated to reliability, platform performance, and data architecture. Operating with high autonomy, the team collaborates remotely across Australia and New Zealand to establish shared reliability benchmarks and support product squads across the business. Communication is transparent, open, and built around collective problem-solving and technical experimentation.
Initially, you will focus on
Building standardised data pipelines and telemetry layer architectures to enable intelligent, agentic development workflows.
Implementing open telemetry standards and vendor-agnostic instrumentation across distributed applications.
Driving platform efficiency, cost optimisation, and monitoring performance metrics across cloud systems.
Designing automated alerting and reliability scorecards to streamline incident investigation and system health tracking.
Where and how you can work
This position offers flexible remote working arrangements for candidates based across Eastern time zones in Australia. Whether you choose to work entirely from home or access our modern office spaces in Sydney, Melbourne, our flexible setup supports your preferred rhythm alongside regular opportunities for team connection.
Here are some of the things we are looking for
Experience managing distributed tracing, metrics, and log aggregation within large-scale cloud environments.
Practical familiarity with OpenTelemetry standards and vendor-agnostic instrumentation techniques.
Deep understanding of distributed systems architecture and diagnosing platform behavior under high load.
A strong interest in artificial intelligence tooling, intelligent operational workflows, and data model automation.
Demonstrated ability to collaborate across engineering teams, share knowledge, and lift platform standards.
A proactive approach to problem-solving, taking ownership of complex reliability challenges from design to execution.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Skills Required
- Experience managing distributed tracing, metrics, and log aggregation within large-scale cloud environments
- Practical familiarity with OpenTelemetry standards and vendor-agnostic instrumentation techniques
- Deep understanding of distributed systems architecture and diagnosing platform behavior under high load
- Strong interest in artificial intelligence tooling, intelligent operational workflows, and data model automation
- Ability to collaborate across engineering teams, share knowledge, and improve platform standards
- Proactive problem-solving approach and ownership of complex reliability challenges from design through execution
What We Do
Xero is small business accounting software that provides a platform on which businesses can build a fully integrated solution. It’s designed to make life better for people in small business, their advisors, and communities around the world. Xero minimises tedious admin by automating routine tasks, delivers valuable insights when needed, and brings together business data, trusted advisors, and powerful apps in one intuitive platform. By alleviating pain points, Xero empowers small business owners to supercharge their business, simplifying the complex and freeing up time from manual admin so they can focus on what really matters to build the business they’ve always envisaged.
Why Work With Us
Xero is a human-centric organization where you’ll have a tangible impact on the success of small businesses and their communities, globally. Our team of energised, forward-thinkers work to make life better for our customers and each other every day. We’re also always committed to supporting you with a flexible environment.
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Xero Teams
Xero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Join us from home or at one of our beautiful workspaces. Xero has offices in Australia, New Zealand, United Kingdom, United States, Canada, Singapore, and South Africa.
