Who We Are
Cross River builds the infrastructure behind the world’s most innovative financial products. Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively — trusted by leading fintechs, enterprises, and disruptors across the globe.
Our mission is simple: to build the financial infrastructure that expands access and opportunity for all. Guided by a culture of collaboration, curiosity, and purpose, Cross River has been named one of American Banker’s Best Places to Work in Fintech year after year. Whether you’re designing code, solving regulatory puzzles, or developing strategy, you’ll join a team where innovation and integrity drive everything we do — and where your work helps shape the future of finance.
What We're Looking For
We are seeking a highly skilled and motivated Senior Site Reliability Engineer with 8+ years of hands-on experience ensuring the reliability, scalability, and performance of mission-critical systems. The ideal candidate brings deep expertise in building and maintaining production infrastructure, establishing DevOps best practices, and driving operational excellence across engineering teams. We're looking for someone who takes ownership of system reliability, thrives in a collaborative and fast-paced environment, and is passionate about building resilient financial infrastructure.
Responsibilities:
- Define and enforce DevOps guardrails, standards, and best practices to ensure consistency, security, and compliance across engineering teams
- Enable Engineering teams to design, implement, and maintain CI/CD pipelines best to enable fast, safe, and repeatable deployments across all environments
- Co-Develop and maintain Infrastructure as Code (IaC) with Application teams using tools such as Terraform
- Establish and govern deployment strategies including blue/green, canary, and rolling deployments
- Build and maintain developer self-service tooling and internal platforms that accelerate delivery while maintaining governance
- Champion a "shift-left" culture by embedding reliability, security, and observability practices early in the software development lifecycle
- Help define, implement, and monitor Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets for critical services
- Build and maintain comprehensive observability stacks including centralized logging, metrics, distributed tracing, and alerting using tools such as New Relic, ELK, Prometheus, and Grafana
- Lead incident response and management, including on-call rotations, root cause analysis (RCA), and blameless post-mortems
- Perform capacity planning and performance engineering to ensure systems scale efficiently with business growth
- Identify and eliminate toil through automation, reducing manual operational overhead
- Conduct reliability reviews and chaos engineering exercises to proactively identify and mitigate failure modes
- Manage and optimize cloud infrastructure to balance reliability, cost, and performance
- Collaborate with software engineering teams to improve system architecture, resiliency patterns, and fault tolerance
- Support and maintain .NET-based services running across Windows and Linux environments
Qualifications:
Area
Requirement
SRE / DevOps Experience
8+ years in SRE, DevOps, or Infrastructure Engineering roles
Cloud Platforms
5+ years with AWS (preferred); experience with multi-cloud is a plus
Infrastructure as Code
Strong proficiency with Terraform
CI/CD
Deep experience designing, building, and maintaining CI/CD pipelines and automation workflows
Containers & Orchestration
Strong experience with Docker and container orchestration (ECS preferred)
Observability
Proficiency with tools such as New Relic, ELK Stack, CloudWatch, Prometheus, Datadog, or Grafana
Scripting / Programming
Proficiency in .NET, PowerShell, Python, Go, or Bash
Operating Systems
Strong Linux and Windows systems administration skills
Networking
Solid understanding of DNS, load balancing, CDNs, and network security
Communication
Strong written and verbal communication skills
Preferred / Nice-to-Have:
- Experience implementing and managing service mesh technologies (e.g., Istio, Linkerd, AWS App Mesh)
- Familiarity with SRE frameworks as outlined in Google's SRE handbook
- Experience with secrets management (e.g., HashiCorp Vault, AWS Secrets Manager)
- Understanding of compliance and regulatory requirements in financial services (SOC 2, PCI-DSS, etc.)
- Experience with chaos engineering tools (e.g., Gremlin, Litmus, AWS Fault Injection Simulator)
- Experience supporting .NET applications in production environments
- Financial industry / banking infrastructure experience is helpful, but not required
- Crypto / blockchain infrastructure experience is helpful, but not required
- Experience with GitOps workflows and patterns
- Familiarity with cost optimization and FinOps practices in cloud environments
Key Metrics of Success:
- System uptime and availability targets consistently met or exceeded
- Reduction in mean time to detect (MTTD) and mean time to resolve (MTTR)
- Adoption and adherence to DevOps guardrails across engineering teams
- Measurable reduction in operational toil through automation
- Healthy error budget management across critical services
#LI-Remote
Salary Range: $160,000.00 - $200,000.00
Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided. We will only contact you with job related information.
Skills Required
- 8+ years of experience in SRE, DevOps, or Infrastructure Engineering roles
- 5+ years of experience with AWS
- Strong proficiency with Terraform
- Deep experience designing, building, and maintaining CI/CD pipelines and automation workflows
- Strong experience with Docker and container orchestration, preferably ECS
- Proficiency with observability tools such as New Relic, ELK Stack, CloudWatch, Prometheus, Datadog, or Grafana
- Proficiency in .NET, PowerShell, Python, Go, or Bash
- Strong Linux and Windows systems administration skills
- Solid understanding of DNS, load balancing, CDNs, and network security
- Strong written and verbal communication skills
- Experience implementing and managing service mesh technologies such as Istio, Linkerd, or AWS App Mesh
- Familiarity with SRE frameworks outlined in Google's SRE handbook
- Experience with secrets management, such as HashiCorp Vault or AWS Secrets Manager
- Understanding of financial-services compliance and regulatory requirements, including SOC 2 and PCI-DSS
- Experience with chaos engineering tools such as Gremlin, Litmus, or AWS Fault Injection Simulator
- Experience supporting .NET applications in production environments
- Financial industry or banking infrastructure experience
- Crypto or blockchain infrastructure experience
- Experience with GitOps workflows and patterns
- Familiarity with cloud cost optimization and FinOps practices
Cross River Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cross River and has not been reviewed or approved by Cross River.
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Healthcare Strength — Company materials state it pays 100% of premiums for medical, dental, and vision for eligible employees and their families, and covers $100,000 life and $100,000 AD&D. Feedback often highlights this employer-paid coverage as a standout element of the package.
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Affordable Benefits — Fully covered health premiums reduce employee out-of-pocket premium costs and increase the perceived value of total compensation. Feedback suggests strong ratings for health, dental, and vision coverage.
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Wellbeing & Lifestyle Benefits — Hybrid flexibility (role/location dependent), wellness budgets in some regions, and HQ amenities like a gym, cafe, shuttle, haircuts, and dry cleaning are highlighted in company materials. Learning and development support, an employee development fund, and volunteer opportunities are also featured.
Cross River Insights
What We Do
Cross River provides technology infrastructure powering the future of financial services. Leveraging a proprietary real-time banking core, Cross River delivers innovative and scalable embedded payments, cards, lending, and crypto solutions to millions of consumers and businesses. Cross River is backed by leading investors and serves the world’s most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion. Member FDIC.
