Kody is seeking a Senior Site Reliability Engineer (8+ years of experience) to drive the reliability, availability, scalability, and operational excellence of our global payment platform. Based in Shenzhen, you will take end-to-end ownership of production observability, incident response, service-level management, and cloud infrastructure reliability across mission-critical payment processing systems operating across Europe, Asia, and North America.
Key Responsibilities- Incident Management & On-Call: Participate in a follow-the-sun production on-call rotation as a senior incident responder. Lead incident management during SEV1/SEV2 events to optimize MTTR and operational effectiveness.
- Production Operations: Diagnose, triage, mitigate, and coordinate the resolution of complex production incidents across payment services, Kubernetes platforms, databases, messaging systems, and cloud infrastructure.
- SLO & Reliability Engineering: Define, implement, and maintain SLOs, SLIs, error budgets, alerting standards, and operational readiness processes across distributed services.
- Continuous Optimization: Drive systemic reliability improvements through infrastructure automation, observability enhancement, capacity planning, performance tuning, and post-incident root-cause analysis (RCA).
- Security & Compliance: Partner with global engineering teams to strengthen architectural resilience, security posture, and operational maturity in PCI-DSS-regulated payment environments.
- Technical Leadership: Mentor junior engineers, eliminate operational toil through automation, and influence engineering teams to adopt resilience-by-design practices.
RequirementsQualifications & Requirements
- Experience: 8+ years of hands-on experience in Site Reliability Engineering, Platform Engineering, DevOps, or Cloud Infrastructure roles supporting high-availability, mission-critical production systems.
- Core Technical Stack: Strong expertise in AWS, Kubernetes (EKS), Terraform, PostgreSQL, Redis, Kafka, Linux, networking, and modern observability platforms (e.g., Datadog, Prometheus, Grafana).
- Distributed Systems Mastery: Deep understanding of distributed systems architecture, high availability, disaster recovery, capacity planning, and microservices orchestration.
- Domain Expertise: Proven track record operating in payment, banking, fintech, or other highly regulated environments with strict PCI-DSS, security, and uptime standards.
- SRE Methodology: Deep knowledge of core SRE principles, including SLO/SLI design, error budget management, alert governance, and toil reduction.
- Location & Communication: Based in Hong Kong or Shenzhen. Excellent command of English (written and spoken) to lead cross-functional incident responses and collaborate seamlessly with global teams.
- Ownership: Demonstrates strong end-to-end accountability for service reliability and customer impact under high pressure.
- Structured Problem Solving: Applies a systematic and data-driven approach to troubleshooting, telemetry analysis, and incident resolution in complex distributed environments.
- Crisis Management: Proven ability to command cross-functional incident response efforts, align stakeholders, and maintain clear communication during critical outages.
- Engineering Culture: Champions a blameless post-incident culture, operational readiness, continuous learning, and technical mentorship.
Benefits
- Competitive package
- A dynamic and innovative team
- Collaborative, inclusive working environment where your contributions are recognized
Skills Required
- 8+ years of hands-on experience in Site Reliability Engineering, Platform Engineering, DevOps, or Cloud Infrastructure roles supporting high-availability, mission-critical production systems.
- Strong expertise in AWS, Kubernetes/EKS, Terraform, PostgreSQL, Redis, Kafka, Linux, networking, and observability platforms such as Datadog, Prometheus, or Grafana.
- Deep understanding of distributed systems architecture, high availability, disaster recovery, capacity planning, and microservices orchestration.
- Experience operating payment, banking, fintech, or other highly regulated systems with PCI-DSS, security, and uptime standards.
- Deep knowledge of SRE principles, including SLO/SLI design, error budgets, alert governance, and toil reduction.
- Based in Hong Kong or Shenzhen.
- Excellent written and spoken English for cross-functional incident response and global collaboration.
- Experience leading incident response, troubleshooting complex distributed environments, and mentoring engineers.
What We Do
Kody is on a mission to make in-person payment acceptance easy. Today, paying in person presents common problems for businesses, such as high costs, long queues, and limited choice of payment methods. Kody fully integrates the payment ecosystem. This way, businesses can offer customers more control over their payment choices to make transactions quicker and simpler. Founded by a small group of final-year high school students and launched in July 2022, 24-year-old founder Yoyo Chang (CEO) studied at the University of Cambridge & York whilst raising US$10M. Today, Kody's platform is growing to connect millions of end-users with venues all over the world.
