Job Description:
Job Description
Who are we?
Omnissa Workspace ONE UEM platform allows companies to make it easy for employees to work anywhere, any time, on any device, without compromising security. But making things easy for our customers is extremely challenging for us, so we are looking for unique thinkers of varying backgrounds that want to take on complex, highly technical, customer-impacting challenges. We, the UEM team, have a large customer base that spans across industry verticals including a majority of the Fortune 500 companies. That means that the work you do here has a broad, measurable impact on the businesses and communities that these customers represent.
We also want to help you have a positive impact on the community and the environment, whether through the Power of Differences (PODs) groups, various environmental improvement initiatives, matching donations to qualified non-profits, or time off for volunteering. And we want to have fun along the way, both while you are making a difference for our customers and your community.
Team Responsibilities
The SaaS Operations Team (SaaS Ops) drives the Workspace ONE UEM SaaS platform deployments, configuration, and support across global datacenters. We are often involved in the leading-edge use cases of SaaS transformation for our customers and work towards automated solutions for managing the infrastructure layer and the application layer that comprise our SaaS platform.
Role Responsibilities:
We need someone with operations team background and a DevOps mindset in solving complex problems, who maintains a high degree of ownership. The core team is currently made up of engineers across the US, UK, and India. As a SaaS Ops Engineer, you will work with other global departments to provide an overall 99.99% availability of enterprise and production services through day-to-day operations, support, maintenance and upkeep of the core application services and associated services like SQL Services. We use a wide range of cloud platforms and technologies such as Ansible, Terraform, Packer, AWS, VMware on AWS, Docker, Elasticsearch, StackStorm, etc.
The responsibilities will include but not be limited to:
- Deploy and maintain production environments that requires high availability
- Perform proactive troubleshooting & performance analysis of internal services and cloud environments
- Drive the product towards higher availability and reliability & assist with on-call support on a rotating schedule for incident escalations (24x7)
- Ensure our services meet stability, performance and availability requirements.
- Monitor usage, capacity, and performance of servers; liaise with users and/or vendors to address problems and changes in requirements.
- Build robust, self-healing features and automation that reduce operational effort and improve service up-time.
- Ability to work with global R&D, SRE and Cloud Services Teams to help design and develop deployment automation procedures for new cloud service offerings
- Working under pressure in production environments running production customer workloads and services
- Self-starter mindset with a strong drive to learn and own engineering initiatives to promote a culture of continuous improvement, and engineering excellence.
Required Skills
- 7+ years of experience in a Development, Operations, Site Reliability, Systems or comparable Cloud Engineering position.
- 7+ years of experience with Unix/Linux/ Windows Operating system
- Experience in one of the following Scripting languages: Python, PowerShell, Bash, Shell Script.
- Proficiency with Ansible or a knowledge of similar configuration management tools like Chef, Puppet etc.
- Experience with Jenkins or similar build automation tool.
- Experience with monitoring and logging services (e.g. Elasticsearch, Wavefront, Uptime, or similar)
- Experience with Configuring and troubleshooting Web applications to ensure SLA compliance
- Excellent written and verbal communication skills
Preferred Skills
- Experience with Database Administration Activities and troubleshooting especially with Microsoft SQL Server
- Experience with cloud-based infrastructure and services such as vSphere products, AWS and network software like BIG-IP, DYN, Route53 etc.
Skills Required
- 7+ years of experience in development, operations, site reliability, systems, or comparable cloud engineering
- 7+ years of experience with Unix, Linux, or Windows operating systems
- Experience with Python, PowerShell, Bash, or Shell Script
- Proficiency with Ansible or similar configuration management tools such as Chef or Puppet
- Experience with Jenkins or a similar build automation tool
- Experience with monitoring and logging services such as Elasticsearch, Wavefront, or Uptime
- Experience configuring and troubleshooting web applications to ensure SLA compliance
- Excellent written and verbal communication skills
- Experience with database administration and troubleshooting, especially Microsoft SQL Server
- Experience with cloud-based infrastructure and services including vSphere, AWS, BIG-IP, DYN, or Route 53
Omnissa Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Omnissa and has not been reviewed or approved by Omnissa.
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Healthcare Strength — Healthcare offerings include comprehensive medical, dental, and vision coverage, with wellness options referenced across materials. Health plans are characterized as decent to strong within a standard tech package.
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Retirement Support — A 401(k) with company match is part of the core package and is specifically highlighted as a valued benefit in U.S. materials. Retirement support is presented as a stable element of total rewards.
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Leave & Time Off Breadth — Vacation and PTO are highlighted positively, with generous paid time off and holidays noted in public benefits descriptions. Time-off programs are portrayed as supportive of work-life balance.
Omnissa Insights
What We Do
Omnissa is the digital work platform leader, trusted by thousands of organizations worldwide as the former VMware End-User Computing business. We make digital work, work – for businesses and their people. No painful IT processes or productivity trade-offs. Instead, a seamlessly delivered digital employee experience that simplifies work. Our comprehensive digital work platform enables IT teams to provide secure, personalized experiences for every employee, on any device. Omnissa unifies, automates, and efficiently scales the digital workspace. By empowering employees to do their best work, anywhere, we help workforces everywhere unlock exponential business value. All is made possible with the Omnissa™ Platform, the first AI-driven digital work platform for smart, seamless, and secure work experiences from anywhere. It integrates multiple industry-leading solutions across Unified Endpoint Management, Virtual Desktops and Apps, Digital Employee Experience, and Security and Compliance. By continuously adapting to users’ work styles, Omnissa optimizes user experience, security, IT operations and costs.
