Do you like collaborating across teams to solve complex problems?
Do you enjoy solving large scale distributed content delivery challenges?
Join our critical Edge Reliability Engineering Team!
Site Reliability Engineers at Akamai leverage software engineering, systems expertise, and operational skills to deliver reliable global services. The ERE team ensures performance, resilience, and availability of Akamai's media and web delivery platform while addressing distributed systems challenges. This role acts as the top technical escalation point for critical customer-impacting issues, connecting engineering, operations, and global support teams effectively.
Partner with the best
In this role, you will balance deep system diagnostics with progressive automation. You will serve as a premier technical authority for our platform and a champion for reducing systemic operational toil.
As a Senior Site Reliability Engineer, you will be responsible for:
- Leading complex reliability and performance investigations across Akamai's global edge, media delivery, and web delivery platforms.
- Troubleshooting critical distributed systems issues spanning application, platform, network, and operating system layers, serving as the highest technical escalation point.
- Partnering with Engineering, Product, Support, and Network teams to identify root causes and deliver scalable, long-term solutions that improve platform reliability.
- Designing and improving observability through SLIs, SLOs, KPIs, telemetry, dashboards, and alerts to identify and address customer-impacting issues.
- Analyzing platform performance, traffic patterns, and system bottlenecks to improve scalability, resilience, and overall service reliability.
- Developing automation, internal tools, AI-assisted diagnostics, and self-service workflows to streamline operations, reduce manual effort, and accelerate incident response.
- Enhancing operational excellence through reliability-centered architecture reviews, post-incident analysis, continuous improvements, and offering off-hours support during critical incidents as needed.
Do what you love
To be successful in this role you will:
- Possess Bachelors in CS/Engineering or a related field with 6 years of industry experience in large-scale SRE/Systems Infrastructure roles.
- Have logical reasoning skills diagnosing complex performance bottlenecks, data integrity anomalies, and system failure modes in distributed environments.
- Have understanding of internet technologies and foundational networking concepts, including caching, proxies, TLS, TCP/IP, DNS, and HTTP/HTTPS architectures.
- Have foundation in Linux/Unix administration, diagnostic tools, and low-level environment troubleshooting.
- Be able to retrieve data, analyze telemetry streams, and troubleshoot platform data integrity issues through SQL queries.
- Have experience developing automation tools using languages like Python, Bash, or Go.
- Demonstrate expertise in AI models and focus on implementing agentic workflows to reduce operational inefficiencies effectively.
About us
At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.
Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.
FlexBase adapts to your job's needs
Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.
Skills Required
- Bachelor's in Computer Science, Engineering, or related field with 6 years industry experience in large-scale SRE/Systems Infrastructure roles.
- Proven skills diagnosing complex performance bottlenecks, data integrity anomalies, and distributed system failure modes.
- Strong understanding of internet technologies and networking: caching, proxies, TLS, TCP/IP, DNS, HTTP/HTTPS.
- Foundation in Linux/Unix administration, diagnostic tools, and low-level environment troubleshooting.
- Ability to retrieve and analyze telemetry via SQL queries to troubleshoot platform data integrity and performance.
- Experience developing automation and internal tools using Python, Bash, or Go.
- Experience designing and improving observability: SLIs, SLOs, KPIs, telemetry, dashboards, and alerting.
- Demonstrated expertise with AI models and implementing agentic workflows to reduce operational inefficiencies.
Akamai Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Akamai Technologies and has not been reviewed or approved by Akamai Technologies.
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Leave & Time Off Breadth — Unlimited PTO in the U.S., wellness days, paid volunteering time, and the FlexBase model contribute to broad time‑off flexibility. These practices are described as supporting strong work‑life balance.
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Parental & Family Support — Generous paid parental leaves, paid family care leave, subsidized backup childcare, and inclusive family‑building benefits via Carrot form a comprehensive family support suite. Coverage spans fertility support through caregiving resources.
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Retirement Support — A 401(k) with a substantial company match and immediate vesting, plus Roth and Mega Backdoor Roth options, underpin long‑term savings. These features provide reliable long‑term savings opportunities.
Akamai Technologies Insights
What We Do
At Akamai, we make life better for billions of people, billions of times a day. Every moment, billions of people, all over the world, are using the internet to shop, play games, look after finances, learn remotely, share videos, connect across the world, and so much more. These life-shaping digital experiences wouldn’t be possible without Akamai. We power and protect life online. It’s an extraordinary mission, and our global teams achieve it by solving the toughest challenges, and turning the impossible into the possible. With the world’s most distributed compute platform — from cloud to edge — we make it easy for businesses to develop and run applications, while we keep experiences closer to users and threats farther away. That’s why innovative companies worldwide choose Akamai to build, deliver, and secure their digital experiences. Thanks to our world’s most distributed platform for cloud computing, security, and content delivery. Akamai keeps applications and experiences closer and threats farther away. Devoted, determined problem-solvers who share a passion for technology, we’re always pushing ground-breaking ideas and driving innovation. Do you want to power and protect life online, by solving the toughest challenges with us? Be part of an amazing team!
Why Work With Us
Our people are devoted, determined problem-solvers who share a passion for technology. We find solutions through persistence, and push ground-breaking ideas forward with urgency and courage. This creates an environment where we harness creative energy and drive innovation. We are inclusive and diverse, and we love to collaborate across the world.
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