The Role
As a Senior Site Reliability Engineer, you will lead incident management, improve platform performance, and enhance system resilience. Responsibilities include managing high-severity incidents, conducting performance analysis, and mentoring engineers on best practices.
Summary Generated by Built In
As a Senior SRE at Salla, you will lead reliability initiatives, handle complex incidents, improve platform performance, and guide engineering teams toward building resilient systems. You will also participate in the on-call rotation as part of our commitment to platform reliability.
Reliability & Incident Management
- Lead high-severity incident response and drive post-incident reviews.
- Troubleshoot complex issues across applications, infrastructure, and networks.
- Improve MTTR through better monitoring, alerts, and diagnostic tooling.
- Participate in the on-call rotation supporting production systems.
Performance & Scalability
- Identify and resolve performance bottlenecks and scaling challenges.
- Conduct load testing and capacity planning for high-traffic scenarios.
Infrastructure & Operations
- Enhance cloud-native infrastructure, deployment processes, and automation.
- Improve resilience, fault-tolerance, and recovery mechanisms across systems.
Observability
- Build and refine dashboards, alerts, metrics, logs, and traces.
- Define SLIs/SLOs and improve visibility into system behavior.
Tooling & Automation
- Develop tools that reduce operational toil and increase reliability.
- Contribute to infrastructure-as-code, CI/CD pipelines, and GitOps workflows.
Collaboration
- Work closely with engineering teams to ensure services are robust and production-ready.
- Mentor engineers on reliability, debugging, and operational best practices.
Bonus Skills
- Background in large-scale, high-traffic systems.
- Experience with fault-tolerant design, DR, and HA patterns.
- Familiarity with SLOs, SLIs, and error budgets.
Location Preference
- Candidates located within GMT 0 to +6 time zones are preferred to align with team collaboration and on-call coverage.
Requirements
- Strong experience with Kubernetes, service mesh technologies, and cloud platforms (AWS, GCP, or Azure).
- Deep understanding of Linux, networking, distributed systems, and load balancing.
- Hands-on experience with Terraform or similar Infrastructure-as-Code tools.
- Experience with observability platforms such as Prometheus, Grafana, Loki, Mimir, Elastic, or equivalent.
- Proficiency in scripting or programming languages such as Bash, Python, or Go.
- Experience with CI/CD pipelines and GitOps practices.
- Strong debugging, incident response, and performance analysis skills.
Skills Required
- Strong experience with Kubernetes, service mesh technologies, and cloud platforms (AWS, GCP, or Azure)
- Deep understanding of Linux, networking, distributed systems, and load balancing
- Hands-on experience with Terraform or similar Infrastructure-as-Code tools
- Experience with observability platforms such as Prometheus, Grafana, Loki, Mimir, Elastic, or equivalent
- Proficiency in scripting or programming languages such as Bash, Python, or Go
- Experience with CI/CD pipelines and GitOps practices
- Strong debugging, incident response, and performance analysis skills
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The Company
What We Do
Salla is the leading commerce platform in the GCC, built in Saudi Arabia, providing tools and services for merchants to build, run, and grow their online stores.
