Senior Site Reliability Engineer (SRE)

CaptivateIQ is the leading Sales Performance Management solution, recognized by Forrester and G2, and trusted by customers including Affirm, Gong, and Figma. With solutions for Sales Planning and Incentives, we help revenue teams automate processes, hit revenue targets, and adapt with business change, ultimately driving efficient growth. It's time to rethink ROI - your return on incentives - with CaptivateIQ.

With backing from Sequoia, Accel, ICONIQ, Sapphire Ventures, and other leading investors, CaptivateIQ is on a mission to enable every company to improve their return on incentives and sales planning.

Come and see why Glassdoor and Comparably have recognized CaptivateIQ as a best place to work!

About the role

The Site Reliability Engineering team in CaptivateIQ operates across the engineering organization, supporting our development teams by providing them with the tools and processes they need to get their job done well. We ensure that the service provided by our product is great for the paying customers and when it isn’t we ensure that the business is well informed. We do this by providing infrastructure, platform, reliability, and observability support to our internal customers to help them make the product great. 

The team are thoughtful and pragmatic engineers who balance doing things right versus doing things right now. We invest in iterative efforts to refine or pivot our work, deliver real-world results, and reflect on the process in order to improve it incrementally. We are fully remote and invest in written communication for long term institutional memory while valuing the synchronous time we have together in order to build and strengthen.

Responsibilities:

• Help the engineering team to deliver safe, reliable code to production
• Design, develop and maintain our infrastructure as we grow
• Develop monitoring and dashboards to ensure visibility our application’s performance and stability
• Partner with delivery teams to design and implement reliable and resilient services in the cloud
• Create written documentation, runbooks, and designs, to accelerate learning and troubleshooting
• Automate existing manual processes to reduce toil 
• Ensure CaptivateIQ exceeds compliance and security commitments

Requirements:

• 7+ years of experience in an Software Engineer, SRE or DevOps role
• Significant experience with AWS, Cloud IaaS management, and Infrastructure as Code
• Significant experience building SaaS products or operating in SaaS companies
• Experience contributing to DexEx efforts and related projects
• Experience with containers and orchestration (Docker, ECS, Nomad, Kubernetes)
• Experience with writing code (Bash, Python, Golang)
• Strong communication and organizational skills

Bonus Points:

• Experience in building web applications
• Experience with PostgreSQL and RDS
• Experience with Redis and ElastiCache
• Experience in a regulated environment (e.g., HIPAA, PCI)
• Experience with SOC2 audits and controls

Benefits:

• Paid time off: 4 weeks per year (country requirement + flexible time off)
• Quarterly mental health days so you can recharge
• Pay-cycle: once a month, at the end of the month
• Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
• One time work from home stipend & annual stipends for professional development and caretaking 
• Virtual team lunches to keep you connected
• Social Security
• Private health insurance through Unisure
• 100% of the premium for employees + dependents for the Gold plan (Serious, daily, family matters & wellness matters) with the option to buy up to Platinum Plan to include Opti-Denti matters.
• Newest Apple products to help you do your best work
• Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent

Notice to Prospective Candidates:

• Only emails from @captivateiq.com should be trusted.
• We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:
• Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc.
• Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology.
• Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ.
• Ask candidates to make a payment in order to be considered for a position.
• Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc.
• Please note that we’ll only ask for more sensitive personal information in connection with background checks after an offer is made.

CaptivateIQ participates in E-Verify, web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States