The Role
Enhance monitoring and instrumentation for OptumRx services using Splunk and Datadog. Support major incidents, conduct root cause analysis, define SLIs and SLOs, analyze alert trends, and recommend reliability improvements. Build Python-based automation and self-healing capabilities, improve service stability and performance, collaborate with cross-functional teams, and participate in rotational on-call support.
Summary Generated by Built In
Requisition Number: 2390703
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Required Qualifications:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Enhance monitoring and instrumentation on splunk and datadog for OptumRx services
- Support priority incidents
- Gather requirements for automation opportunities and instrumentation improvements
- Recommend improvements and changes to monitoring configurations and service architecture design
- Summarize and provide updates to key stakeholders
- Assist with incident/problem root cause analysis (RCA) and identification of trends
- Help teams define service level objectives and build views within monitoring tools
- Conduct analysis on alerts and incident data and recommend changes and improvements
- Drive improvements to monitoring and instrumentation for services
- Assess and monitor overall application stability and performance, providing insights for potential improvements
- Build automation and self-healing capabilities to improve efficiency, stability, and reliability of services
- Participate in rotational on-call support
- Works with less structured, more complex issues
- Serves as a resource to others
- Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements
Required Qualifications:
- B Tech or B. Engineering
- Proven experience applying Site Reliability Engineering (SRE) principles to improve service availability, reliability, performance, scalability, and operational excellence
- Experience designing and implementing high-quality monitoring and alerting strategies aligned with business-critical services, SLOs, and operational objectives
- Hands-on experience defining and tracking SLIs, SLOs, Error Budgets, and SLAs to drive reliability improvements and service performance
- Experience analyzing monitoring and incident data to identify trends, eliminate recurring issues, and improve overall platform stability
- Technical Skills:
- Solid hands-on expertise in Splunk Enterprise/Splunk Cloud including log analytics, dashboard development, alert engineering, correlation searches, data onboarding, observability, and operational intelligence
- Solid understanding of Observability practices, leveraging logs, metrics, events, and traces to enable proactive issue detection and faster incident resolution
- Deep knowledge of Incident Management, Major Incident Response, Problem Management, and Root Cause Analysis (RCA) processes
- Solid proficiency in Python-based automation, with additional experience in Bash and PowerShell scripting to reduce operational toil and improve response efficiency
- Collaboration Skills:
- Experience working across geographies
- Experience working in cross-functional teams
- Proven ability to collaborate with different teams to define service level objectives, gather requirements, discuss opportunities and recommend improvements
- Collaboration Skills:
- Experience working across geographies
- Experience working in cross-functional teams
- Proven ability to collaborate with different teams to define service level objectives, gather requirements, discuss opportunities and recommend improvements
- Analytical Skills:
- Proven ability to analyze alerts and incident data to identify trends and recommend improvements
- Proven solid problem-solving skills and attention to detail
- Communication Skills:
- Proven excellent verbal and written communication skills
- Proven ability to summarize and present updates to key stakeholders effectively
- Operational Skills:
- Proven ability to participate in rotational on-call support
- Analytical Skills:
- Proven ability to analyze alerts and incident data to identify trends and recommend improvements
- Proven solid problem-solving skills and attention to detail
- Communication Skills:
- Proven excellent verbal and written communication skills
- Proven ability to summarize and present updates to key stakeholders effectively
- Operational Skills:
- Proven ability to participate in rotational on-call support
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- B Tech or B. Engineering degree
- Proven experience applying Site Reliability Engineering principles to improve availability, reliability, performance, scalability, and operational excellence
- Experience designing and implementing monitoring and alerting strategies aligned with business-critical services, SLOs, and operational objectives
- Hands-on experience defining and tracking SLIs, SLOs, Error Budgets, and SLAs
- Experience analyzing monitoring and incident data to identify trends and improve platform stability
- Solid hands-on expertise in Splunk Enterprise or Splunk Cloud, including log analytics, dashboards, alert engineering, correlation searches, data onboarding, observability, and operational intelligence
- Solid understanding of observability practices using logs, metrics, events, and traces
- Deep knowledge of incident management, major incident response, problem management, and root cause analysis
- Solid proficiency in Python-based automation
- Experience with Bash and PowerShell scripting
- Experience working across geographies and in cross-functional teams
- Ability to define service level objectives, gather requirements, and recommend improvements
- Strong problem-solving skills and attention to detail
- Excellent verbal and written communication skills
- Ability to summarize and present updates to key stakeholders
- Ability to participate in rotational on-call support
Optum Compensation & Benefits Highlights
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Leave & Time Off Breadth — PTO is generally described as decent or good, and many note it as a strong part of the package. Actual ability to take time off can depend on workload and team coverage.
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Retirement Support — Offerings include a 401(k) with employer match and access to an employee stock purchase plan, which are highlighted as meaningful components of total rewards. These programs are consistently referenced among core benefits.
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Parental & Family Support — Parental and caregiver leave, along with adoption assistance, are publicly highlighted and viewed as notable elements of the package. Availability can be role-specific, but these supports contribute to overall breadth where offered.
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
