Senior Site Reliability Engineer, Service Mesh

WHAT IS BOX? 

Box is the world’s leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

Founded in 2005, Box is headquartered in Redwood City, CA, and we have offices across the United States, Europe, and Asia.

WHY BOX NEEDS YOU 

Cloud Native’s mission is to transform how Boxers build services, enabling them to deliver exceptional products. We provide a unified platform for configuring, deploying, and running Box services seamlessly, securely, reliably, and efficiently across optimal regions worldwide.

As a Senior Site Reliability Engineer, you will play a crucial role in building and expanding Box's service mesh infrastructure. This infrastructure is essential for the scalability, performance, security, and availability of all teams and services at Box. Our platform is built on top of Kubernetes Box's Platform as a Service (PaaS). With Box being an early adopter, supporter, and contributor of Kubernetes, you will work for the company that introduced kubectl, kube-state-metrics, and kube-applier to the open-source community.

Working as part of our Service Mesh Team means working across different teams and departments to drive initiatives that align with our future architecture, product development, and business goals. Our team consists of highly motivated engineers who understand the impact of their work on Box's success. That breeds an amazing sense of ownership and pride within the team - values we believe will be key to adapt how we work in a world of microservices and cloud-native

By joining us, you will have ample opportunities to enhance your skills through industry-relevant projects. You can also contribute to open-source projects, write blog posts, and deliver talks on your experiences. As part of our Multi Cloud initiative, you will be at the forefront of Box's journey towards next-generation service mesh infrastructure based on Istio.

WHAT YOU'LL DO

You are going to have the unique opportunity to solve interesting technical challenges by defining, designing and deploying a service mesh in our multi-cloud environment, always thinking about reliability, scalability, resilience, security, and performance.  As you drive and scale our infrastructure, you will get to work with modern technologies including Envoy, Istio and Kubernetes. You will have visibility across all of Engineering and have impact directly on the entire business.

This means you will:

• Architect and lead engineering efforts to implement and maintain a service mesh solution using Istio, Envoy to manage the communications between microservices.
• Collaborate with Engineering and SRE teams to optimize the service mesh for performance, scalability and resilience.
• Implement and enforce security practices within service mesh including zero-trust networking, mutual TLS, authentication and authorization mechanisms.
• Be heavily involved in driving the platform vision and writing design documents for potential projects
• Create and manage CI/CD pipelines for the deployment of configuration of service mesh components, ensuring smooth and automated day 2 operations.
• Participate in an on-call rotation for the services and components the team owns, triaging and addressing production issues
• Provide technical guidance and mentorship to junior engineers and peers, promoting best practices in distributed systems and service mesh technologies.
• Engage with Box’s engineering community to build relationships, identify potential areas of improvement and help drive adoption of our team’s offerings

WHO YOU ARE

• Deep understanding of service mesh technologies such as Istio, LinkerD or any other Envoy based service mesh
• 5+ years of experience in software engineering with a focus on distributed systems, cloud native applications, and microservices
• Well versed with Circuit Breaker, Traffic Routing, Service discovery patterns
• You have some larger-scale production operations experience and enjoy talking about stability, scalability and performance limits of web-services
• You have hands-on experience working with cloud providers GCP or AWS particularly in container orchestration using Kubernetes.
• You understand what it takes to operationalize a critical infrastructure component and how to maintain it
• You have a proven track record of building tooling, automation, and/or services in one or multiple programming languages (e.g., Go, Python, Java, Ruby)
• You are well-versed in Linux systems and networking fundamentals, such as TCP/IP, TLS, HTTP
• You enjoy troubleshooting in a distributed Linux systems environment and are comfortable in tracing problems through applications, systems and networks
• You are a technical expert who can provide guidance on best practices, coding standards, and complex technical issues, fostering a collaborative and growth-oriented team environment.
• You have good oral and written communication skills and the ability to effectively communicate complex subjects
• Passion about open source and staying up-to-date with the community

Preferred Qualifications:

• You have contributed to open source projects and developer communities such as StackOverflow and/or GitHub
• Certifications in Istio, Kubernetes, Google Cloud, and/or other technologies

Methodology

• Agile management - Scrum
• Issue tracking tool - Jira
• Knowledge repository - Confluence
• Code reviews - GitHub Enterprise 
• Version control system - Git
• Team-centric mindset - demonstrated ability working well in a collaborative environment

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.

Head-over-heels about this role — but not sure you meet all the requirements? Apply anyway! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, and inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright.

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

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