ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
Site Reliability Engineers enhance the reliability, scalability, and performance of production systems across the organization. They bridge the gap between development and operations teams, collaborating with software engineers, product managers, and technical stakeholders to design and implement robust infrastructure solutions that support business-critical applications and services. SREs apply software engineering principles to operations problems, creating automated solutions to ensure system availability, latency, performance, and capacity
Essential Duties and Responsibilities:
- Design, build, implement, maintain, and support system infrastructure.
- Define and improve software delivery, system configuration, security, performance, and operational mechanisms of varied Cloud infrastructures in use by different projects and company efforts.
- Identify impact, present options, plan delivery activities, mitigate downtime risks, recommend strategies, and estimate level of effort for creating new or modifying existing Cloud infrastructures for projects.
- Develop and leverage automation and monitoring capabilities for complex cloud-based solutions.
- Consistently apply and enforce Cloud Engineering standards and best practices.
- Assist in creating test, demonstration, and proof-of-concept environments.
- Find and recommend technical improvements and cost-saving measures.
- Participate in troubleshooting efforts and incident resolution activities
- Keep stakeholders abreast of the status of their requests.
- Write technical documentation and keep process-related information current
Knowledge, Skills, and/or Abilities Required:
- 5+ years of hands-on experience managing Windows servers, including DNS, networking, and IIS
- 5+ years of experience programming in Python, PowerShell, and Bash.
- 3+ years of experience working with AWS offerings. Proficient in the use of EC2/ECS, RDS, S3, Route53, SWF, ELB, VPC networking, Redis, and OpenSearch.
- Ability to write basic SQL queries and analyze data for troubleshooting purposes.
- Practical experience building deployment pipelines on Gitlab CI.
- Practical experience using observability platforms like Dynatrace, DataDog, and CloudWatch
- Practical experience using .NET command line debugger mdbg or similar.
- Knowledge of package-management tools like Artifactory.
- Solid understanding of the DevOps mindset and the Infrastructure as Code (IaC) philosophy using CloudFormation or Terraform.
- Possess strong analytical and problem-solving skills to resolve or coordinate the resolution of complex Cloud infrastructure issues in a flexible and effective manner.
- On call incident management with PagerDuty or similar tools.
- Practical experience working in Agile, distributed environments.
- Ability to work on multiple priorities and/or projects simultaneously, independently or with a team.
- Demonstrate ability to learn quickly.
- Excellent verbal and written communication skills.
Educational/Vocational/Previous Experience Recommendations:
- 5+ years of experience in Information Technology related areas.
- Bachelor’s degree preferred.
- AWS certification preferred.
Working Conditions:
- Professional, fast-paced remote/office environment.
- Availability during off hours to assist in the resolution of production incidents.
- Some travel may be required.
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.
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What We Do
Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation.
