Job Title
Purpose of the role
The Senior Service Reliability Engineer for Data will help ensure that Qlik and Oracle Data Pipeline (ODP) platforms provide reliable, high‑performing, secure, and value‑optimized data services at scale. This includes engineering for resilience, streamlining operations through automation, and continuously improving end‑to‑end data reliability from data ingestion to visualization.
This role involves partnering with teams such as Development and Accenture Support to help ensure that our service level objectives (SLOs) are met, data remains accurate and dependable, and operational issues are addressed in a timely and organized way to minimize customer impact. You will also contribute to reducing manual work, supporting sustainable capacity planning, refreshing standard operating procedures (SOPs), and developing code to enhance performance.
This is a hybrid position that requires being in the local office 2–3 days a week.
In this role you’ll
- Define and track service level indicators (SLIs), service level objectives (SLOs), and error budgets in partnership with engineering and product teams.
- Collaborate with Operations and Development teams to strengthen reliability, availability, and system performance.
- Support automation and process‑improvement initiatives to reduce recurring manual work where possible.
- Respond to production incidents and conduct root‑cause analysis to support ongoing improvement.
- Create and maintain support playbooks that team members can use during emergency response situations and contribute to enhancements in change, release, and incident management processes.
About the ideal candidate
- Experience with one or more of the following data and database technologies: Qlik, Oracle Data Pipeline (ODP), Databricks, Structured Query Language (SQL), change data capture (CDC), or SQL Managed Instance (SQL MI).
- Experience working with Azure DevOps, including GitOps repositories and build/release pipelines.
- Comfort using scripting tools such as PowerShell, Bash, or SQL.
Experience with monitoring and logging tools such as Grafana, Dynatrace, or Splunk, as well as familiarity with cloud platforms. - Ability to work collaboratively in an inclusive environment that values diverse perspectives, with flexibility to work on shifting schedules.
What we can offer you
- A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.
- A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
- Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
- A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.
- A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.
- A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.
- A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
- A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.
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Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Top Skills
What We Do
Travel powers progress. Amadeus powers travel. Amadeus’ solutions connect travelers to the journeys they want, linking them via travel agents, search engines and tour operators to airlines, airports, hotels, cars and railways. Technology has always been critical to developing global travel, increasing scale, choice and access. We have developed our technology in partnership with the travel industry for 30 years. We combine a deep understanding of how people travel with the ability to design and deliver the most complex, trusted, and critical systems our customers need.
