Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
athenahealth is a progressive, innovation-driven software product company. We partner with healthcare organizations across the care continuum to drive clinical and financial results. Our expert teams build modern technology on an open, connected ecosystem, yielding insights that make a difference for our customers and their patients. We maintain a unique values-driven employee culture and offer a flexible work-life balance. As evidence of our rapid growth and industry leadership, we were acquired by the world’s leading private equity firm “Bain Capital” in 2021 for $17bn! and we have many new strategic product initiatives.
We are headquartered in Boston, and our other offices are located in Atlanta, Austin, Belfast, and Burlington. In India, we have offices in Bangalore, Pune, and Chennai.
Position Summary: We are looking for a Senior Site Reliability Engineer – SMTS to join our Cloud Infrastructure Engineering division in Bangalore. Cloud Infrastructure Engineering ensures the continuous availability of the technologies and systems that are the foundation of athenahealth’s services. We are directly responsible for thousands of servers, petabytes of storage, and handling thousands of web requests per second, all while sustaining growth at a meteoric rate. We enable an operating system for the medical office that abstracts away administrative complexity, leaving doctors free to practice medicine.
The Team: We are a bunch of Site Reliability Engineers who are passionate about reliability, automation, and scalability. We use an agile based framework to execute our work, ensuring we are always focused on the most important and impactful needs of the business. We support systems in both private and public cloud and make data-driven decisions for which one best suit the needs of the business. We are relentless in automating away manual, repetitive work so we can focus on projects that help move the business forward.
Job Responsibilities:
Reliability and Availability:
- Define, measure, and maintain Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for cloud services and infrastructure components.
- Lead efforts to continuously improve system availability, fault tolerance, and disaster recovery capabilities.
- Ensure proactive incident detection, efficient root cause analysis, and timely resolution of production incidents
- On-Call participation in 24x7 setup.
Automation and Infrastructure as Code (IaC):
- Drive automation efforts to reduce manual intervention and streamline cloud infrastructure management.
- Implement Infrastructure as Code (IaC) using tools like Terraform, AWS CloudFormation, and Ansible to provision, manage, and scale cloud resources.
- Automate deployment, scaling, and monitoring processes to improve efficiency and reduce operational complexity.
Monitoring, Observability, and Performance Tuning:
- Design and implement monitoring, logging, and alerting solutions to track cloud infrastructure health, performance, and security.
- Use observability tools (e.g., Prometheus, Grafana, Cloud Watch) to ensure continuous visibility into cloud infrastructure performance and capacity.
- Identify bottlenecks and performance issues, proposing and implementing improvements to ensure optimal resource usage.
Security and Compliance:
- Ensure that cloud infrastructure is built with security best practices in mind and meets all relevant compliance and regulatory requirements.
- Collaborate with security teams to implement security controls and risk mitigation strategies across cloud environments.
- Regularly audit and review cloud infrastructure for security vulnerabilities and compliance gaps.
Collaboration and Cross-Functional Leadership:
- Work closely with development, DevOps, and operations teams to ensure cloud infrastructure aligns with application and business requirements.
- Lead and mentor a team of Site Reliability Engineers, promoting best practices and fostering a culture of operational excellence.
- Act as a key technical point of contact for cloud-related infrastructure and operations issues.
Incident Management and Post-Mortem:
- Lead the incident response efforts for cloud infrastructure-related issues, ensuring that all incidents are managed effectively.
- Conduct post-incident reviews (PIRs) to identify root causes and implement preventive measures.
- Continuously refine incident management processes to reduce downtime and enhance recovery times.
Qualifications
- 5-9 years of hands-on experience with cloud automation and configuration management tools (e.g., Terraform, AWS CloudFormation, Ansible). On a Hybrid Cloud Set-up.
- 5+ years of experience in a Site Reliability Engineering (SRE), Infrastructure Engineering, or DevOps role, with at least 3+ years in a technical leadership capacity.
- Deep knowledge of cloud services and technologies (e.g., EC2, S3, Lambda, Kubernetes, etc.).
- Proficiency in scripting or programming languages (Python, Go, Bash, etc.).
- Experience with monitoring, logging, and observability tools (e.g., Prometheus, Grafana, Datadog, ELK stack).
- Familiarity with Continuous Integration/Continuous Deployment (CI/CD) pipelines and cloud-native development practices.
- Strong expertise in managing cloud infrastructure (AWS, Google Cloud, Azure) in production environments.
- Experience with cloud-native architectures, microservices, and containerized environments (Kubernetes, Docker).
- Proven experience in building and managing highly available, scalable, and fault-tolerant systems in the cloud.
- Strong understanding of cloud networking, storage, compute services, On-Prem and security best practices.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
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What We Do
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. For more information, please visit www.athenahealth.com
Why Work With Us
We are here to make an impact on the healthcare industry at scale. We enable our diverse teams to move fast, grapple with interesting technical challenges, and innovate at every level. We are on a modernization journey and build on the hybrid cloud. We deliver best-in-class solutions to help every patient receive the best possible care.
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