Senior Site Reliability Analyst

CompanyFederal Reserve Bank of St. Louis

Reporting directly to the operations manager, the analyst works closely with a dedicated team comprised of operational support staff, developers, testers, business analysts, product owners, and scrum masters to prioritize, refine, and deliver quality solutions for the Central Accounting Reporting business line. The analyst will primarily support the CARS application. This application is responsible for supporting accounting and financial reporting from federal program agencies and is used to create the Monthly Treasury Statement (MTS), and the annual Combined Statement (CS) reports.
Interacts with Site Reliability Engineers (SREs), Site Reliability Analysts, and application operational staff to provide application technical support for Cloud based technology solutions, including application monitoring, application tuning, troubleshooting, resolution of complex technical issues, and development of standard maintenance procedures. Consult with developers on issues related to software development and work with architects to define server configuration settings; lead the migration of code through staging environments to production and provide assistance to software quality assurance technicians during system acceptance testing.

Responsibilities

• Provide technical support for business operations and application development lifecycle to ensure application availability in all environments.

• Integrate agile approach to application support that helps build, test, deploy, and monitor applications with speed, quality, and control. 

• Troubleshoot complex system issues and prepare customer communications to include ongoing status updates, business impact and root cause analyses to comply with service level agreement (SLA).

• Leads planning efforts and communicates maintenance activities, or downtime.Produce technical documentation and standard operating procedures relevant to the business line(s).

• Manage request, incident, change activities (scheduling, approvals, customer communications, changes tickets, documentation, etc.).

• Ensure application maintains operational processes to support security, audit and business continuity compliance.

• Participate in on-call rotation (24x7) and application health checks that are shared amongst all team members.

Qualifications

• (B.A., B.S. or other baccalaureate/undergraduate degree with a major or specialized courses in: Computer Science, Information Systems or related fields of study 

• At least 5 years' relevant experience

• AWS Associate or Professional level certification or commensurate work experience

• Experience implementing and maintaining Cloud based application monitoring tools.

• Understand and can trace transaction, batch, and file processing flows.

• In-depth knowledge and ability to execute and write ad-hoc database scripts, strongly preferred

• Strong technical skills with the ability to coordinate, manage, and ensure the success of deployments

• Ability to analyze technical application logs and communicate with technical and non-technical audiences

• Strong communication skills; verbal and written with the ability to articulate clear and concise instructions and resolutions

• Experience with tools such as Jira, Everbridge, Apptio, CloudWatch, Grafana, etc.

• 5% Travel

• US Citizen

• Candidates with less experience may be considered at lower levels.

Total Rewards

Bring your passion and expertise, and we'll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life.

Salary: $102,300-$133,000

In addition to competitive compensation, we offer a comprehensive benefits package all brought together in a flexible work environment where you can truly find balance:

At the Federal Reserve Bank of St. Louis, we are committed to a strong and resilient economy for all. We prioritize inclusion and strive to be a workplace where all employees can thrive. Learn more about Bank’s culture.

The Federal Reserve Bank of St Louis is an Equal Opportunity Employer. #LI-Hybrid

Full Time / Part TimeFull time

Regular / TemporaryRegular

Job Exempt (Yes / No)Yes

Job CategoryInformation Technology

Work ShiftFirst (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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