Senior Site Quality Engineer

What we need 

The Senior Site Quality Engineer works directly with our customer sites and installation teams to ensure quality standards are adhered to in all aspects of installations while acting as a catalyst for continuous improvement in our products and systems. This role will interface with suppliers, sub-tiers, engineering, program team, and sourcing to drive high levels of quality and field reliability in critical sub-systems and components. The candidate must be able to understand the application of our products and their use environments to appropriately and strategically apply technical knowledge, tools and methodologies to drive product quality. Applying statistical and reliability methods this position will examine the field data, bot health, subsystem/components defects, and site quality concerns. This position will require both a collaborative nature and ability to influence across organizational lanes at Symbotic, suppliers, and customers. 

What we do  

The Quality Team is part of the Manufacturing organization which is responsible for driving continuous improvement practices of our systems' performance. Our Quality Team ensures that the products and processes meet the highest standards of quality, safety, and reliability. Their primary focus is to maintain consistency in the production of robots and automated systems that meet customer requirements and comply with industry standards. The quality team collaborates closely with various departments to ensure that quality is integrated throughout the entire product development and manufacturing lifecycle. 

What you’ll do 

• Provide Quality leadership at customer installation sites, focusing on identification and timely resolution of issues via structured quality methods. 

• Plan, execute, and manage quality activities with suppliers & customer sites, setting a high standard so quality issues are prevented or minimized. 

• Employ 8-D based Supplier Corrective Action request to deliver efficient and effective root cause analysis and corrective / preventive actions that ensure there is no recurrence 

• Communicate issues across our operations team and drive closed loop problem resolution with bot manufacturing and engineering. 

• Support Manufacturing and Quality Assurance with the disposition of discrepant material and the qualification of new material/ processes to assure reliability requirements are met.  

• Analyze and evaluate field return materials.  

• Utilize Six Sigma and Lean methods to drive quality and process improvements.  

• Utilize root cause methodologies to analyze product failures and develop corrective and preventive actions.  

• Inspire others to share acquired knowledge and can take a supportive role during technical discussions. 

• Set up and use dashboard to communicate status and drive suppliers and vendors in the execution of quality system. 

• Mentor & coach Site Quality personnel to efficiently execute Quality SOP's to identify and resolve issues.

• Regular travel required up to 75% 

What you’ll need 

• B.S. Degree in Engineering or related discipline. 

• 10+ years of Quality Engineering experience within a regulated manufacturing industry. 

• Experience in all aspects of quality management: quality concepts/tools/methods (FMEA, DOE, MSA, GRR, 8D, etc.) Strong quantitative and analytic skills; capable of translating findings into business actions 

• Experience working in or with Engineering, Quality, Development Engineering, and Manufacturing. 

• Strong process engineering fundamentals with the ability to identify critical control points 

• Strong hands-on project management and teamwork skills with demonstrated ability to consistently establish and meet aggressive timelines. Ability to build and maintain productive cross-functional relationships. Demonstrated ability to prioritize in a dynamic environment. 

• Experience using Control Plans, FMEA’s and PPAP or equivalent part approval process. 

• Analytical problem-solving skills to determine root causes (8D, A3) and use of statistical analysis tools. 

• Experience in reliability methods and failure mode analysis (DFMEA, PFMEA). 

• Familiar with statistical process control software such as SAA, Minitab, and JMP and Mat lab. Advanced excel silks to organize and treat data. 

• Tenacity to getting things done and not accepting the norm, being adaptable to constantly changing situations. Demonstrated experience at influencing and driving corrective action with large global suppliers. 

• Excellent communication and negotiation skills with the ability to influence others. Able to work effectively with global, cross-functional stakeholders. 

• Cross functional experience in Procurement and Supplier Relationship Management 

• CQE, Six Sigma Black Belt preferred (must show deep core knowledge). 

• Certified or previously certified auditor for ISO 9001, AS9100, etc. preferred. 

Our Environment 

• Up to 75% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations. 

• The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.