Marketing Statement:
Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.
Job Summary:
Location: Plano, TX (Hybrid - This position follows a hybrid work model with an expectation of in-office presence in the Plano office at least three days per week.)
We are seeking a highly collaborative and strategic SharePoint Online Platform Leader to serve as the business and technical owner of our enterprise SharePoint Online platform.
This role goes beyond platform administration and requires a leader who can partner with business stakeholders, establish governance standards, drive modernization initiatives, and oversee managed services teams. The successful candidate will combine stakeholder management, strategic thinking, operational leadership, and technical credibility to improve platform adoption, governance, user experience, and business value.
Essential Job Functions
- Act as the internal SharePoint Online platform owner and trusted business advisor.
- Build strong relationships across business and technology teams.
- Demonstrate excellent communication skills and the ability to persuade stakeholders at all levels of the organization.
- Develop and communicate a clear platform strategy and roadmap.
- Lead and influence cross-functional stakeholders without relying solely on formal authority.
- Identify modernization, automation, and innovation opportunities.
- Establish governance guardrails that enable business productivity while managing risk.
- Guide managed services teams to deliver high-quality service.
- Provide technical leadership and informed platform decision-making.
- Deliver measurable improvements in adoption, user satisfaction, governance maturity, and operational effectiveness.
Stakeholder Management & Business Partnership
- Serve as the primary interface between IT and business stakeholders.
- Translate business needs into platform capabilities and governance standards.
- Lead stakeholder engagement, communications, roadmap discussions, and service reviews.
- Drive platform adoption through relationship management, communication, and education.
Innovation & Platform Strategy
- Develop and maintain the SharePoint Online roadmap.
- Evaluate emerging Microsoft 365 and SharePoint Online capabilities.
- Lead modernization, automation, and continuous improvement initiatives.
- Define success metrics and business outcomes for platform investments.
Platform Ownership & Governance
- Serve as the principal SharePoint Online SME and platform owner.
- Define standards for governance, information architecture, lifecycle management, metadata, taxonomy, and permissions.
- Partner with Security, Infrastructure, Enterprise Architecture, and Compliance teams to manage risk.
Managed Services Leadership
- Lead and coordinate managed services teams.
- Establish operational processes, controls & guidelines documentation, process maps & flows documentation, escalation procedures, and service standards.
- Monitor service quality, operational performance, and stakeholder satisfaction.
Technical Leadership
- Provide technical guidance and evaluate platform solution recommendations.
- Lead automation initiatives utilizing Power Automate, PowerShell, and Microsoft Graph.
- Ensure platform alignment with enterprise architecture and identity management standards.
Key Qualifcations Summary
The ideal candidate will bring:
- Enterprise SharePoint Online and Microsoft 365 platform leadership experience.
- Strong stakeholder management and business relationship skills.
- Excellent communication, presentation, and persuasion abilities.
- Experience leading managed services teams or vendor-supported environments.
- Expertise in governance, information architecture, metadata, taxonomy, and lifecycle management.
- Experience developing modernization roadmaps, driving automation, and delivering measurable business outcomes.
- Technical credibility with SharePoint Online, Microsoft 365, Power Automate, PowerShell, and Microsoft Graph.
Required Qualifications
- 7+ years of SharePoint Online and/or Microsoft 365 platform experience.
- Experience leading enterprise collaboration platforms.
- Experience managing managed services resources or vendors.
- Strong stakeholder management, communication, and leadership skills.
- Experience with SharePoint governance, information architecture, metadata, and platform operations.
- Experience developing platform roadmaps, modernization strategies, and operational standards.
- Strong analytical and problem-solving capabilities
Preferred Qualifications
- Experience leading SharePoint Online modernization initiatives.
- Experience with Power Automate, PnP PowerShell, and Microsoft Graph.
- Experience integrating SharePoint Online with identity and lifecycle management processes including Entra ID, Workday, SailPoint.
- Experience supporting enterprise-scale governance and compliance programs.
Salary range $120,000 to $135,000. Ultimate salary offered will be based on factors such as applicant experience and geographic location. Our company offers a competitive benefits package and bonus eligibility on top of base.
EEO Statement:
Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.
Skills Required
- 7+ years supporting and administering SharePoint Online and/or SharePoint On-Premises
- Deep knowledge of SPO administration, permissions, site architecture, lists/libraries, SPFx, and Microsoft 365 capabilities
- Demonstrated experience coordinating or leading offshore managed services or vendor-led support
- Strong understanding of enterprise governance, metadata, taxonomy, and information lifecycle management
- Proficiency with Power Automate and PowerShell (PnP) for building workflows and platform automation
- Experience using Graph API for automation and platform integration
- Strong understanding of Entra ID, ADFS, and identity-driven access models
- Excellent communication skills with ability to influence stakeholders at multiple levels
- Onsite presence a few days per week (hybrid role)
- Experience leading large-scale SPO migrations or modernization initiatives
- Familiarity with Workday and SailPoint identity integrations
What We Do
We provide professional support services to the Tokio Marine Group of companies in the United States, including Tokio Marine America, the First Insurance Company of Hawaii, and the Philadelphia Insurance Companies. Among our professional service offerings are actuarial, financial, audit, payroll, human resource, legal, information technology, communications, and investment expertise. At Tokio Marine North America Services (TMNAS), customer service is our focus and our passion. We are recognized as a Best Place to Work in Insurance, Best Place to Work in Pennsylvania, and Philly.com Top Workplace. We are also recognized as one of the Healthiest 100 Workplaces in America. At Tokio Marine North America Services, we strive to add value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our mission is to provide superior professional services which support the business and governance needs of our valued customers. Our values guide and direct our actions and our culture: *Customer-Centric Partnership *Integrity *Respect *Engagement *Innovation *Enthusiasm We strive to Empower our People, Look Beyond Profit, and Deliver on Commitments. We are passionate about the services we provide: Legal, Internal Audit, Actuarial, Finance & Accounting, Facilities, Communications, Human Resources, and Information Technology. It is only possible through the efforts of all employees that we are able To Be a Good Company, operating for the benefit of our customers, stakeholders, and society.
