Senior SharePoint LMS Analyst

Requisition Number: 2398028
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
This role is focused on building and administering content, learning pathways, and change management activities that support the ongoing and emerging adoption of AI tools across the enterprise. The outcomes of this work directly support training and change efforts to build AI skills and maturity at scale. In this role, you will create, manage, and maintain content on AI tool SharePoint sites and administer training programs on enterprise Learning Management System (LMS) platforms and analytics tools-utilizing SharePoint Online, LMS tools, Microsoft 365 Copilot, and related collaboration tools to ensure an intuitive, accessible, and high-impact learning experience for users.
You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:

• Use enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement across learning and content administration operations
• Evaluate emerging trends to inform solution design, platform optimizations, and strategic learning innovations
• Administer, maintain, and optimize SharePoint Online sites, pages, permissions, lists, and content repositories supporting training selection and enrollment tools
• Administer, manage, and report on learning events and training programs using enterprise Learning Management Systems (LMS) and data analytics tools
• Create, curate, publish, and update engaging site content-including learning pathways, announcements, success stories, self-directed learning resources, and FAQs
• Develop and enforce information architecture, taxonomy, metadata, and content governance standards to optimize navigation, searchability, and user experience across collaboration platforms
• Partner with AI productivity tool teams and business stakeholders to align content and training engagements with change management, employee engagement, and adoption goals
• Monitor communities, participation trends, adoption metrics, and user feedback to gather business intelligence around AI tool adoption and drive continuous program improvements
• Connect training engagements with community platforms (e.g., Viva Engage, Microsoft Teams) to facilitate online discussions, answer user questions, and drive peer-to-peer knowledge sharing
• Identify agentic and automated tool solutions to simplify ease of use, enhance access to information, and elevate the overall user experience

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• 5+ years of experience in the design, building and content management of SharePoint Online sites and repositories
• 5+ years of experience administering training programs on enterprise Learning Management System (LMS) platforms with data reporting and analytics
• 5+ years of experience developing knowledge/content management strategies focused on online/live training content, self-directed learning design, and learning pathway construction

Preferred Qualifications:

• Practical experience with enterprise AI technologies and tools, including Microsoft 365 Copilot and generative AI solutions
• Knowledge of agentic AI solutions to solve for evolving digital user experience and information delivery
• Demonstrated ability to establish information architecture, taxonomy, and content governance standards across large enterprise environments
• Strong communication, facilitation, and relationship-building skills across a matrixed organizational structure
• Demonstrated experience supporting technology adoption, change management, employee engagement, or enterprise learning initiatives
• 3+ years of experience analyzing online tool metrics, feedback data, and adoption telemetry to improve community participation and user experience
• 5+ years of experience with Microsoft 365 collaboration tools, including Microsoft Teams, Power Automate, SharePoint Online, and Viva Engage

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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