Senior ServiceNow Technical Consultant

At Versent, as a Senior ServiceNow Technical Consultant, you will lead the design, implementation, and optimisation of complex ServiceNow solutions, leveraging NextGen platform advancements to drive strategic customer outcomes. You will stay ahead of technology innovations and ServiceNow releases, mentor team members, shape innovative workflows, and foster a collaborative, high-performing environment while delivering transformative projects.
Must be an Australian citizen, able to obtain security clearance, and currently residing in Australia.

Key Responsibilities

• Design and deliver advanced ServiceNow solutions, utilising latest features, such as Agentic AI, AI Control Tower, and enhanced AI search, to align customer objectives with technical configurations.
• Lead implementation and optimisation of ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), and Governance, Risk, and Compliance (GRC), incorporating AI-driven automation and low-code workflows.
• Oversee Configuration Management Database (CMDB) integrity, ensuring compliance with Common Service Data Model (CSDM) standards and leveraging Yokohama’s data management console for real-time governance.
• Design and implement complex integrations using ServiceNow’s REST APIs, Scripted REST APIs, Integration Hub, and Workflow Data Fabric, enabling interoperability with AI models and third-party systems.
• Drive customer and stakeholder engagement, delivering high-impact solutions with exceptional communication, while staying informed on trends like sustainable IT and AI governance.
• Mentor junior and mid-level consultants, fostering expertise in AI agents, low-code platforms, and 2025 ServiceNow features through knowledge sharing and innovation.
• Contribute to Versent’s ServiceNow practice by identifying service expansion opportunities, optimising processes, and providing thought leadership on AI-driven workflows and cross-industry solutions.
• Stay current with ServiceNow releases (e.g., Yokohama, Zurich) and technology trends (e.g., Agentic AI, sustainable IT), ensuring solutions remain cutting-edge.

What We’re Expecting from You

• 7+ years of hands-on ServiceNow experience, including advanced implementations in ITSM, ITOM, ITBM, or GRC, with proficiency in releases and features.
• Deep expertise in CMDB management, CSDM frameworks, and new features (e.g., Yokohama’s data management console for optimised data governance).
• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), and at least two Certified Implementation Specialist (CIS) certifications (e.g., CIS-ITSM, CIS-ITOM, CIS-Discovery) required; AI-related certifications and micro-certifications are a plus.
• Proficiency in front-end development (e.g., HTML, CSS, JavaScript, AngularJS) and ServiceNow scripting (e.g., GlideAPI, Business Rules) for custom and low-code solutions.
• Extensive experience with ServiceNow integrations, including REST APIs, Scripted REST APIs, Integration Hub, and Workflow Data Network, with a focus on AI and IoT connectivity.
• Exceptional leadership and communication skills, with the ability to influence stakeholders and build strong customer relationships.
• Proven mentorship experience, with a collaborative mindset to drive team growth and customer success in an AI-driven landscape.
• Familiarity with emerging ServiceNow capabilities (e.g., AI Control Tower, Security and Risk AI agents, industry-specific workflows) and trends like sustainable IT and data security.
• Commitment to staying up-to-date with ServiceNow releases and technology innovations, ensuring expertise in Agentic AI, low-code platforms, and cross-platform analytics.
• Strategic vision to innovate Versent’s ServiceNow offerings, contributing to business development and thought leadership in AI governance and workflow automation.

Life at Versent

We're a diverse team of motivated humans who think outside the box and strive to deliver what others might consider impossible. At Versent we truly care about our people and put real focus on cultivating a culture of learning, collaboration and growth.  We provide our teams with the space, trust, and support, to deliver the best work of their careers. To enable this, we have a culture that places a high value on continual feedback, excellence, and invention anchored in customer success.

We also offer our team:

• Flexibility: We give you the freedom to excel, providing as much autonomy and flexibility around when you work so you can manage your time in a way that best suits you to get the job done.

• Learning: We are passionate about continuous improvement and care about you investing in and developing your craft. Our Craft 180 Program is a holistic strategy for ongoing, meaningful skill and capability development with an ultimate goal to create an environment where people can learn and contribute in different ways to develop, practice and become masters of their craft.

• Access to Benefits: If you love to be rewarded, you’ll be excited by the scale of offers when you come on board with us. From access to the Telstra My Rewards Platform, to a paid device + plan and salary packaging, there is something for everyone.

• Health & Wellbeing Programmes: We focus on you as a whole person, with wellbeing initiatives that are to support you mentally, physically, emotionally and financially.

• Connection: Regular social activities across your team and the organisation.

• Recognition: We offer several reward & recognition programmes to acknowledge the amazing work that you do!

• Career opportunity: We provide the opportunity to work on diverse projects and initiatives that enable you to create a brilliant career.

At Versent, we don't adhere to a one-size-fits-all hiring strategy. We understand that you might not fulfill all the criteria for this position. Our celebration of diverse perspectives isn't just a value, it's a way to gain an edge. If you believe this opportunity is where you can thrive, don't be shy and apply! 

If you require any accommodations throughout the interview process, please get in touch with us by emailing [email protected].