The Role
Lead end-to-end ServiceNow project delivery: single point of contact for architects and stakeholders, manage scope, timelines, risks, resources, and Agile delivery. Drive sprint planning, backlog management, reporting, governance, and continuous improvement across distributed teams to meet SLAs and utilization targets.
Summary Generated by Built In
As a Senior ServiceNow Project Manager, you will:
- Own end-to-end delivery coordination for ServiceNow projects and initiatives within the assigned hub
- Act as the single point of contact for architects, delivery teams, and stakeholders for project coordination, resource planning, scheduling, and escalations
- Manage project scope, delivery timelines, dependencies, risks, and issues to ensure successful execution
- Drive ServiceNow project delivery activities including planning, execution, tracking, and reporting
- Ensure adherence to SLAs, delivery commitments, and utilization targets
- Coordinate resource allocation, capacity planning, and onboarding activities for delivery teams
- Manage Agile delivery processes including sprint planning, backlog management, stand-ups, and delivery tracking
- Collaborate with technical teams, architects, business stakeholders, and vendors to ensure smooth project execution
- Monitor project progress and provide governance reporting, dashboards, and delivery insights
- Identify delivery risks and implement mitigation strategies to ensure project success
- Support continuous improvement initiatives across ServiceNow delivery processes
What You Bring to the Table:
- 8+ years of experience in project management, delivery management, or ServiceNow project delivery environments
- Strong experience managing ServiceNow projects, including delivery scoping, coordination, and execution
- Hands-on experience with risk management, issue resolution, escalation handling, and stakeholder management
- Strong understanding of Agile/Scrum delivery methodologies and ways of working
- Experience managing sprint planning, backlog prioritization, capacity planning, and delivery tracking
- Experience with ServiceNow PPM, PMO, reporting, and governance tools
- Knowledge of ServiceNow modules such as ITAM, ITOM, and CSM is preferred
- Understanding of NowAssist capabilities within ServiceNow is an added advantage
- Experience coordinating distributed teams and managing delivery across multiple stakeholders
- Strong organizational skills with the ability to manage multiple priorities effectively
- Excellent communication and collaboration skills with technical and business teams
You Should Possess the Ability To:
- Lead ServiceNow delivery initiatives and ensure successful execution against business objectives
- Manage project risks, dependencies, and escalations in a structured manner
- Coordinate effectively between architects, delivery teams, and stakeholders
- Drive Agile practices and support teams in achieving delivery goals
- Provide clear reporting and visibility into project status, utilization, and SLA performance
- Resolve conflicts and facilitate effective decision-making across teams
- Work independently while maintaining strong stakeholder alignment
What We Bring to the Table:
- Opportunity to lead enterprise-level ServiceNow delivery initiatives
- Exposure to ServiceNow transformation projects and Agile delivery environments
- Collaborative working environment with cross-functional technical and business teams
- Opportunity to contribute to improving delivery processes and operational excellence
- Hybrid working opportunity in Amsterdam, Netherlands
Let’s Connect
Want to discuss this opportunity in more detail? Feel free to reach out.
Recruiter: Asha Krishnan
Phone: +31 20 369 0609 ; Extn :146
LinkedIn: https://www.linkedin.com/in/asha-krishnan
Skills Required
- 8+ years of experience in project management, delivery management, or ServiceNow project delivery environments
- Strong experience managing ServiceNow projects, including delivery scoping, coordination, and execution
- Hands-on experience with risk management, issue resolution, escalation handling, and stakeholder management
- Strong understanding of Agile/Scrum delivery methodologies and ways of working
- Experience managing sprint planning, backlog prioritization, capacity planning, and delivery tracking
- Experience with ServiceNow PPM, PMO, reporting, and governance tools
- Knowledge of ServiceNow modules such as ITAM, ITOM, and CSM
- Understanding of NowAssist capabilities within ServiceNow
- Experience coordinating distributed teams and managing delivery across multiple stakeholders
- Strong organizational skills with the ability to manage multiple priorities effectively
- Excellent communication and collaboration skills with technical and business teams
- Ability to work independently while maintaining strong stakeholder alignment
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The Company
What We Do
STAFIDE is a Netherlands-based niche technology talent consulting company operating across Europe. It helps organizations identify, recruit, and deploy technology professionals in areas including cybersecurity, cloud engineering, software development, data analytics, ERP, infrastructure, and digital transformation. Its services include recruitment, workforce engagement, secondment, onboarding support, workforce deployment, and workforce analytics that support technology hiring and expansion.
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