Job Description
Position: Senior ServiceNow Lead
Location: Newark, NJ (Hybrid – 3 days onsite)
Duration: 6-month+ contract
Key Responsibilities:
- Own configuration, maintenance, and optimization of core modules: Incident, Problem, Change, Request/Service Catalog, Knowledge, CMDB, Discovery, and Asset Management
- Design advanced workflows, custom applications, and automations using JavaScript, Glide API, Flow Designer, and IntegrationHub
- Architect secure REST/SOAP integrations with enterprise systems
- Lead CMDB data modeling, Discovery schedules, and platform governance
- Mentor junior team members and drive platform roadmap
Requirements:
- 7+ years of hands-on ServiceNow development and administration
- Expert knowledge of ITIL-based ITSM processes
- Advanced proficiency in JavaScript, Glide API, Flow Designer, IntegrationHub, and ServiceNow Studio
- Strong background integrating ServiceNow via REST/SOAP APIs
- Proven experience leading platform-level initiatives and technical decision-making
- Excellent analytical, debugging, and problem-solving skills
Preferred:
- ServiceNow CSA + one or more CIS certifications (ITSM, ITOM, HRSD, SAM/HAM, or Discovery)
- Experience with Service Operations Workspace, Service Mapping, Performance Analytics, Intune, or Workspace ONE
Interview Process: Initial phone screening, followed by a technical interview.
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Skills Required
- 7+ years of hands-on ServiceNow development and administration
- Expert knowledge of ITIL-based ITSM processes
- Advanced proficiency in JavaScript, Glide API, Flow Designer, IntegrationHub, and ServiceNow Studio
- Strong experience integrating ServiceNow through REST and SOAP APIs
- Experience leading platform-level initiatives and making technical decisions
- Excellent analytical, debugging, and problem-solving skills
- ServiceNow CSA certification and one or more CIS certifications
- Experience with Service Operations Workspace, Service Mapping, Performance Analytics, Intune, or Workspace ONE
What We Do
SpikeIT Global Solutions, Inc. is a global firm providing highest quality of services in field of Information Technology, serving various clients in Finance, Telecom, Insurance, Pharma, Healthcare and Media sectors. The main motto of SpikeIT business services is ‘Client First’. We stand till the last minute without compromising on the quality and delivering the right solutions to the client requirements. We strongly believe in human relationships, business ethics & values to strive to success. We specialize in providing technology-enabled solutions to the complex industry problems with higher quality and using the latest technologies & standards. Our dedicated, motivated staff always makes a difference in executing any project to a successful state with in the timelines. Also, we got a unique solution models by blending the best practices in providing services in Application development, Infrastructure Management, IT Consulting, Staffing and Training areas. SpikeIT Global Solutions, Inc. is a global Information Technology firm with unique market approach in delivering custom tailored business solutions with focus on reducing cost and at the same time not compromising on the efficiency. We are driven by the customer’s vision with keeping values on top. Having a strong presence in Onsite, Offshore and 'Near Shore' allows us to offer custom solutions based on either ‘Onsite only’, ‘Onsite-Offshore’ or ‘Onsite-Near Shore-Offshore’ or any custom model to meet the customer requirement. SpikeIT is dedicated in bringing the Spike in Client’s satisfaction by increasing the project savings and offering right solutions not only by addressing the immediate challenges but offering future forecasted enhanced solution. Please check Services tab for the full list of services offered by SpikeIT and check ‘Why SpikeIT’ section for more details on our unique business model/approach.
