The Role
Design and implement enterprise ServiceNow ITSM solutions aligned to ITIL; define platform architecture and roadmap; build upgrade-safe scripts and integrations (REST, SOAP, JDBC, IntegrationHub); lead data migrations, performance tuning, governance, technical reviews, and stakeholder advisement; mentor teams and drive platform modernization.
Summary Generated by Built In
As a ServiceNow ITSM Solution Architect, you will:
- Design and implement enterprise-grade ServiceNow ITSM solutions aligned with ITIL frameworks and business objectives.
- Define the long-term architectural roadmap and platform strategy for enterprise ServiceNow environments.
- Architect scalable, reusable, and upgrade-safe solutions using JavaScript, Glide APIs, Script Includes, and ServiceNow best practices.
- Design and oversee secure enterprise integrations using REST, SOAP, JDBC, and IntegrationHub.
- Develop and manage large-scale data migration and synchronization solutions using Import Sets, Transform Maps, staging tables, and scheduled data imports.
- Architect event-driven workflows utilizing Business Rules, Script Actions, Registered Events, Scheduled Jobs, and email notification frameworks.
- Design advanced Service Catalog items, Record Producers, Service Portal components, and dynamic client-side experiences.
- Monitor, troubleshoot, and optimize platform performance by identifying slow transactions, optimizing database queries, and improving script execution.
- Conduct technical design reviews, enforce development standards, and establish governance for scoped and global applications.
- Lead root cause analysis for complex platform issues and implement long-term corrective solutions.
- Manage update sets, platform upgrades, and ensure adherence to ServiceNow development best practices.
- Collaborate with business and technical stakeholders to translate complex requirements into scalable ServiceNow solutions.
- Advise executive leadership on ServiceNow capabilities, platform roadmap, technical limitations, and strategic implementation decisions.
What You Bring to the Table:
- 8–10 years of experience in ServiceNow development, solution architecture, and ITSM implementation.
- Strong expertise in designing enterprise-scale ITSM solutions using the ServiceNow platform.
- Advanced proficiency in JavaScript, Glide APIs, Script Includes, Business Rules, Client Scripts, and ServiceNow scripting frameworks.
- Extensive experience integrating enterprise applications using REST, SOAP, JDBC, and IntegrationHub.
- Hands-on experience with Import Sets, Transform Maps, data migration, and large-scale data synchronization.
- Strong knowledge of Service Catalog, Record Producers, Service Portal, and workflow automation.
- Experience optimizing platform performance, transaction processing, and database efficiency.
- Deep understanding of ITIL processes and ITSM best practices.
- Experience establishing development standards, governance models, and architectural guidelines.
- Excellent analytical, problem-solving, stakeholder management, and communication skills.
You Should Possess the Ability To:
- Design scalable, secure, and upgrade-safe ServiceNow architectures.
- Translate complex business requirements into enterprise technical solutions.
- Lead architectural governance and enforce ServiceNow development standards.
- Build secure, high-performing integrations across enterprise platforms.
- Optimize ServiceNow platform performance and troubleshoot complex technical issues.
- Mentor development teams and conduct technical design and code reviews.
- Communicate technical concepts effectively with executive and business stakeholders.
- Drive continuous improvement through platform optimization and best practices.
What We Bring to the Table:
- Opportunity to architect and lead enterprise-scale ServiceNow ITSM implementations.
- Exposure to complex integration, automation, and platform modernization initiatives.
- A collaborative environment focused on innovation, architecture, and technical excellence.
- Opportunities to influence platform strategy and enterprise technology decisions.
- Challenging projects utilizing the latest ServiceNow capabilities and best practices.
- Continuous learning, certification support, and professional growth opportunities.
- A culture that values technical leadership, collaboration, and operational excellence.
Let’s Connect
Want to discuss this opportunity in more detail? Feel free to reach out.
Recruiter: Hema Murali
Phone: +31 20 369 0609 ; Extn :148
LinkedIn: https://www.linkedin.com/in/hema-murali-315999329/
Skills Required
- 8-10 years of ServiceNow development, solution architecture, and ITSM implementation experience
- Expertise designing enterprise-scale ITSM solutions on the ServiceNow platform
- Advanced proficiency in JavaScript, Glide APIs, Script Includes, Business Rules, Client Scripts, and ServiceNow scripting frameworks
- Extensive experience integrating enterprise applications using REST, SOAP, JDBC, and IntegrationHub
- Hands-on experience with Import Sets, Transform Maps, data migration, and large-scale data synchronization
- Strong knowledge of Service Catalog, Record Producers, Service Portal, and workflow automation
- Experience optimizing platform performance, transaction processing, and database efficiency
- Deep understanding of ITIL processes and ITSM best practices
- Experience establishing development standards, governance models, and architectural guidelines
- Excellent analytical, problem-solving, stakeholder management, and communication skills
- Ability to mentor development teams and conduct technical design and code reviews
- Ability to advise executive leadership on platform roadmap, technical limitations, and strategic decisions
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The Company
What We Do
STAFIDE is a Netherlands-based niche technology talent consulting company operating across Europe. It helps organizations identify, recruit, and deploy technology professionals in areas including cybersecurity, cloud engineering, software development, data analytics, ERP, infrastructure, and digital transformation. Its services include recruitment, workforce engagement, secondment, onboarding support, workforce deployment, and workforce analytics that support technology hiring and expansion.
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