Senior ServiceNow HRSD Technical Product Owner (all genders)

THE ROLE AND THE TEAM

Are you passionate about HR technology and driving positive change through innovative solutions? Are you a ServiceNow expert with a strong understanding of HR processes? If so, we want to hear from you! We are looking for a motivated and experienced ServiceNow HRSD Technical Product Owner to join our growing team. In this role, you will be instrumental in shaping the future of our HR Service Delivery (HRSD) platform on ServiceNow.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• Own the product vision and roadmap for the ServiceNow HRSD instance, ensuring alignment with business needs and strategic goals.

• Partner with HR stakeholders to understand their challenges & requirements and translate them into actionable product backlog such as User Stories, Defects, Demands etc.

• Prioritise the product backlog using a data-driven approach and agile methodologies.

• Work closely with the core ServiceNow Platform team to ensure efficient and effective configuration and customisation of the platform.

• Champion HR service management best practices and user experience design within the ServiceNow HRSD framework.

• Develop and deliver compelling presentations and user training materials to drive adoption of the platform.

• Monitor key performance indicators (KPIs) and user feedback to measure the success of the HRSD solution.

• Stay updated on the latest ServiceNow HRSD features and functionalities.

WE’D LOVE TO MEET YOU IF

• Minimum 3-5 years of experience working with ServiceNow, preferably with a focus on the HRSD module.

• Proven experience as a Product Owner or similar role in a technology environment.

• Strong understanding of HR processes and service management best practices.

• Excellent communication, collaboration and interpersonal skills.

• Strong analytical and problem solving skills.

• Ability to prioritise effectively and work independently in a fast paced environment.

• Experience of agile methodologies (e.g. Scrum, Kanban) is an advantage.

ADDITIONAL PREFERRED SKILLS

• Excellent verbal and written skills in English

• ServiceNow certifications ServiceNow Fundamentals/CSA, CIS - HRSD , ITIL4 Foundation

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program

• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners

• 2 paid volunteering days a year

• Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration

• Work from abroad for up to 30 working days a year

• 27 days of vacation a year to start

• Relocation assistance available (subject to prior agreement)

• Family services, including counseling and support

• Health and wellbeing options (including Gympass)

• Mental health support and coaching available

• Drive your development through our training platform and biannual peer-to-peer review

Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us