Senior ServiceNow Developer

Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace

Your role at Clorox:

As a Senior ServiceNow Developer at Clorox, you will lead the design, configuration, and enhancement of ServiceNow HR Service Delivery (HRSD), Employee Center Pro, NowAssist in HR and related integrations to deliver intuitive, reliable HR experiences for employees and HR partners.
Working as part of the People (HR) Product Team, you will translate complex business requirements into secure, scalable technical solutions, define technical patterns and standards, and partner with HR, IT, and integration teams to architect streamlined HR workflows and robust data flow between ServiceNow, Workday, and other enterprise systems.

In this role, you will:

Core responsibilities

• Collaborate with HR, IT, and business stakeholders to shape requirements, refine epics and user stories, and translate them into end‑to‑end solution designs for HRSD, Employee Center Pro, and related capabilities.

• Own the configuration and customization strategy for HRSD (case management, lifecycle events, knowledge, HR services) and Employee Center Pro experiences, including catalog design, topics, taxonomy, and portal information architecture.

• Design and implement complex, high‑quality configurations and scripts (e.g., advanced business rules, Script Includes, Flow Designer and subflows, UI policies, client scripts) that support scalable, performant, and maintainable HR workflows.

• Provide technical leadership across the team by reviewing designs and code, ensuring adherence to development standards, security practices, and architectural guidelines.

Testing, quality, and operations

• Define testing strategies for HRSD and Employee Center Pro changes, including effective use of Automated Test Framework (ATF) and other tools to ensure stable, regression‑safe releases.

• Ensure high‑quality technical documentation for solution designs, configurations, integrations, and run‑books, and drive consistent documentation practices across the team.

• Lead the monitoring, troubleshooting, and resolution of complex incidents, defects, and performance issues related to HRSD, Employee Center Pro, and integrations, focusing on root cause analysis and long‑term remediation.

Integrations and automation

• Lead the design of integrations between ServiceNow and Workday (and other HR/enterprise systems), using IntegrationHub, REST/SOAP APIs, and enterprise integration patterns to enable accurate, timely, and secure data exchange.

• Partner with integration and data teams to define secure, resilient integration architectures that support HR lifecycle events, data synchronization, and downstream reporting and analytics needs.

• Proactively identify and prioritize opportunities to automate manual HR processes and orchestrate end‑to‑end workflows that improve employee and HR productivity, aligning with product and platform roadmaps.

Continuous improvement and governance

• Stay current on ServiceNow releases, HRSD and Employee Center Pro capabilities, and platform leading practices; drive adoption of new features and enhancements aligned to HR and enterprise roadmaps.

• Play a key role in agile ceremonies within the HR Product Team (e.g., backlog refinement, sprint planning, reviews), influencing prioritization, estimates, and technical trade‑offs.

• Define and evolve platform standards, reusable patterns, and governance for HRSD and Employee Center Pro, and ensure they are understood and followed across the team.

• Champion a user‑centric mindset by leveraging analytics, feedback, and design input to shape experience strategy and iteratively improve HR experiences across the portal, mobile, and other channels.

• Mentor and coach mid‑level and junior developers, fostering a culture of engineering excellence, knowledge sharing, and continuous improvement.

What we look for:

• 6 plus years of ServiceNow experience, including at least 3plus years focused on HRSD and Employee Center/EC Pro.

• Proven experience designing and building complex workflows and lifecycle events, integrations (e.g., Workday and other HR systems), and complex Journeys.

• Hands‑on experience implementing Now Assist for HRSD (configuring skills, tuning results, and managing AI indexing/governance).

• Track record of owning HRSD implementations or major releases end‑to‑end (design, build, test, deploy, and hypercare).

• Proven experience with EC Pro experience design (topics, taxonomy, audiences, page design) and setting platform standards, as well as mentoring junior and mid‑level developers.

• Strong capability in solving complicated client‑ and server‑side scripts and performing code reviews for others.

#LI-REMOTE

Workplace type:

Remote or Hybrid 3 days in office; 2 days WFH

Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That’s why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive. Learn more.

[U.S.]Additional Information:

At Clorox, we champion people to be well and thrive, starting with our own people. To help make this possible, we offer comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company match, flexible time off benefits (including half-day summer Fridays depending on location), inclusive fertility/adoption benefits, and more.

We are committed to fair and equitable pay and are transparent with current and future teammates about our full salary ranges. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities, while also allowing for differentiation based on performance. Based on the breadth of our ranges, most new hires will start at Clorox in the first half of the applicable range. Your starting pay will depend on job-related factors, including relevant skills, knowledge, experience and location. The applicable salary range for every role in the U.S. is based on your work location and is aligned to one of three zones according to the cost of labor in your area.

–Zone A: $106,700 - $204,900

–Zone B: $97,800 - $187,900

–Zone C: $88,900 - $170,800

All ranges are subject to change in the future. Your recruiter can share more about the specific salary range for your location during the hiring process.

This job is also eligible for participation in Clorox’s incentive plans, subject to the terms of the applicable plan documents and policies.

Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.

To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.