The Coretek ServiceNow Developer will demonstrate skills in areas for administration, development, documentation, and technical support of the ServiceNow platform. This position requires a deep understanding of ServiceNow application code, workflows, business rules, and integrations, as well as experience with Agile/Scrum environments, backlog management, sprint execution, and continuous improvement. Additionally, the candidate must have relevant certification from a nationally recognized technical authority.
Responsibilities
- Administration, development, documentation, and technical support of the ServiceNow platform.
- Provide software configuration including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, scripting and third-party software integrations.
- Design, develop and implement Service Catalog workflows, ITIL processes, ITAM, SACM, Knowledge, Agile, IRM, SecOps and Release Management modules within ServiceNow platform.
- Review and refine designs for usability, reviews testing scenarios and refining test cases, to ensure applications quality
- Integrate ServiceNow application(s) with third party systems/applications via APIs
- Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, tech notes, and testing, etc.
- Develop, design and roll out new application modules, workflows and catalog requests, and recommend solutions that deliver customer value
- Manage upgrades and ensure backward compatibility of customizations and integrations
- Interacts with stakeholders from across the business
- Implement technology specific best practices and standards.
Requirements
Requirements
- Minimum 7 years of recent experience in solution architecture, with a focus on ServiceNow including extensive experience in two or more ServiceNow modules (LSD, WSD, ITAM/ITOM, HRSC, IRM, CSM and more)
- Three of the following ServiceNow certifications are required:
- CAD (Certified Application Developer)
- CIS (Certified Implementation Specialist)
- Micro-Certification Flow Designer
- CSA (Certified System Administrator)
- CTA (Certified Technical Architect)
- Preferred experience in one or more of the following: JavaScript, REST APIs, C#, git, Azure DevOps.
- Strong understanding of practical application of ServiceNow as it relates to industry solutions, as well as an understanding of the interconnectedness between modules and core data
- Experience working in Agile/Scrum environments, supporting backlog management, sprint execution, and continuous improvement
- Excellent problem-solving skills
- Experience and knowledge of sustainment lifecycle management activities for programs and project operations.
- Excellent communication and collaboration skills, with the ability to work effectively with clients and cross-functional teams
Top Skills
What We Do
Coretek is the #1 Microsoft Azure Partner in the U.S. and an Azure Expert Managed Service Provider. Coretek consults, builds, manages, and maintains IT infrastructure, enabling business leaders to spend less time thinking about technology and more time focused on their customers, culture, and communities. Coretek solves the world's most complex business challenges with the cloud.
