Location: We are open to supporting remote work. Must reside in the United States.
Clearance: Ability to obtain and maintain a Federal Public Trust
As a Senior ServiceNow Developer, you will play a critical role in designing, developing, and supporting innovative solutions on the ServiceNow platform. You will partner with business stakeholders, analysts, and technical teams to deliver scalable applications, visualizations, and workflow solutions that drive business value. Your expertise in ServiceNow development, scripting, and platform best practices will contribute significantly to successful project outcomes and operational excellence.
At the senior level, you are expected to work independently while providing technical leadership and guidance to other team members. Your responsibilities include:
Application Design & Development
- Continue to build out an existing custom scoped application and visualizations using the ServiceNow platform and related technologies.
- Maintain ServiceNow applications, custom components, workflows, and integrations.
- Leverage industry best practices to create scalable, maintainable, and high-performing solutions.
Solution Architecture & Technical Leadership
- Partner with Business Analysts and stakeholders to analyze requirements and translate business needs into technical solutions.
- Recommend solution approaches, alternative designs, and implementation strategies that align with organizational objectives.
- Provide technical guidance and mentorship to development team members.
Platform Development & Customization
- Customize, and maintain ServiceNow applications using JavaScript, ServiceNow scripting, and other platform technologies.
- Configure platform capabilities, workflows, business rules, and user experiences to meet business requirements.
- Build responsive user interfaces and visualizations utilizing technologies such as AngularJS, React, HTML5, CSS, and related frameworks.
Stakeholder Collaboration
- Work closely with business and analytics teams to understand priorities and deliver effective technical solutions.
- Communicate technical concepts and recommendations to both technical and non-technical audiences.
- Serve as a trusted advisor to business stakeholders on emerging technologies, platform capabilities, and best practices.
Delivery & Quality Assurance
- Ensure deliverables are complete, accurate, high-quality, and aligned with stakeholder expectations.
- Participate in solution testing, troubleshooting, and optimization efforts to ensure reliable performance.
- Maintain technical documentation and support knowledge-sharing across the team.
Continuous Improvement
- Stay current on ServiceNow platform enhancements, emerging technologies, and industry trends.
- Identify opportunities to improve processes, increase automation, and enhance user experiences.
- Contribute to the ongoing evolution of development standards and operational best practices.
What You'll Need:
Basic Requirements
- 5+ years of application development experience on the ServiceNow platform.
- Must be a United States (U.S.) Citizen or Permanent Resident (Green card)
- Candidates must be able to obtain and maintain a Public Trust with the government
- Candidate must reside in the U.S., be authorized to work in the U.S. and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract, and laws do apply
What you’ll bring:
- Strong knowledge of ServiceNow Platform capabilities, administration, customization, and scripting.
- Experience developing custom ServiceNow applications, and custom solutions.
- Proficiency in JavaScript and ServiceNow scripting.
- Experience with AngularJS, HTML5, CSS/CSS3, XML/JSON, REST services, and modern web development practices.
- Hands-on experience designing, debugging, and supporting enterprise applications.
- Ability to analyze complex business requirements and translate them into effective technical solutions.
Preferred Qualifications
- ServiceNow certifications such as CSA, CAD, or other relevant credentials.
- Knowledge of ServiceNow AI capabilities, including Now Assist and other platform AI features, with demonstrated experience supporting or implementing ServiceNow AI-driven solutions in enterprise environments
- Experience working in fast-paced, collaborative, and deadline-driven environments.
Professional Skills
- Strong analytical and problem-solving skills.
- Ability to work independently and collaboratively across multiple teams.
- Excellent attention to detail and commitment to delivering quality solutions.
- Strong customer focus and stakeholder management abilities.
- Passion for innovation, continuous learning, and technical excellence.
- Strong written, verbal, and interpersonal communication skills.
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$98,614.00 - $167,644.00Nationwide Remote Office (US99)Skills Required
- 5+ years of application development experience on the ServiceNow platform
- Must be a United States Citizen or Permanent Resident (Green Card)
- Ability to obtain and maintain a Federal Public Trust
- Reside in the United States and perform work in the U.S.
- Strong knowledge of ServiceNow platform capabilities, administration, customization, and scripting
- Proficiency in JavaScript and ServiceNow scripting
- Experience with AngularJS, HTML5, CSS/CSS3, XML/JSON, and REST services
- Hands-on experience designing, debugging, and supporting enterprise applications
- Ability to analyze complex business requirements and translate them into technical solutions
- ServiceNow certifications such as CSA or CAD
- Knowledge of ServiceNow AI capabilities, including Now Assist
- Experience working in fast-paced, collaborative, and deadline-driven environments
ICF Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ICF and has not been reviewed or approved by ICF.
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Healthcare Strength — Medical, dental, and vision coverage start on day one with multiple plan options, employer HSA/HRA funding, and company‑paid mental‑health care that includes 10 therapy and 10 coaching sessions annually. These features indicate comprehensive coverage with meaningful mental‑health depth.
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Parental & Family Support — Family‑building and caregiving support include 24/7 specialists and reimbursements ($10,000 lifetime for fertility/surrogacy and $5,000 for adoption), alongside inclusive paid parental leave. These resources broaden support for diverse family needs.
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Retirement Support — The 401(k) offers immediate vesting with a company match up to 4% when contributing 5%, and an ESPP provides an additional ownership avenue. This structure supports long‑term financial security.
ICF Insights
What We Do
ICF is a leading global solutions and technology provider with approximately 9,000 employees in industries across the public and private sectors. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
Why Work With Us
At ICF, we’ve built a culture rooted in expertise, innovation, and purpose—enabling us to build a more prosperous and resilient world for all. When our employees grow, our solutions thrive—regardless of your role, team, or location, you’ll have opportunities to make connections, build community, and take action to develop your career.
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