ICF is seeking a Senior ServiceNow Developer to support a public health agency client Office of the Chief Information Officer (OCIO). This person will have experience in supporting U.S. federal government programs with varied backgrounds and be able to support large and small teams in reaching client goals.
Key Responsibilities
- Architect and design solutions: Define and implement ServiceNow architecture standards that align with client business objectives, IT strategy, platform standards, and long-term technical guardrails.
- Lead technical implementation: Design, develop, and configure capabilities across ITSM, ITOM, scoped applications, workflows, business rules, UI policies, integrations, and custom development.
- Support platform administration: Support ATO activities, patching, upgrades, environment clones, MID Server management, performance tuning, and production issue resolution.
- Evaluate and improve deployed applications: Assess existing applications and platform capabilities to identify opportunities for optimization, automation, reduced technical debt, and improved user experience.
- Recommend and document solutions: Use expert knowledge of ServiceNow capabilities, client usage patterns, product entitlements, and federal program priorities to recommend practical solutions for client consideration.
- Perform hands-on development: Deliver solutions spanning out-of-the-box features, custom applications, integrations, and scoped app development.
- Collaborate across delivery teams: Work with product owners, business analysts, developers, client stakeholders, and technical teams to translate business needs into scalable, standards-based solutions.
- Participate in Agile delivery: Support sprint planning, reviews, retrospectives, backlog refinement, solution discussions, and other Agile or SAFe ceremonies.
- Provide technical oversight: Conduct code reviews, guide development standards, and ensure implementation patterns are maintainable and aligned with ServiceNow best practices.
- Maintain documentation and knowledge sharing: Create architecture diagrams, configuration specifications, workflow designs, data models, integration approaches, implementation guidance, and knowledge-sharing materials.
- Support security and compliance: Ensure configurations and customizations align with federal security, compliance, accessibility, and operational requirements.
- Grow the ServiceNow practice: Contribute subject matter expertise to proposals, solutioning, technical demonstrations, communities of practice, and reusable delivery assets.
Required Qualifications
- Bachelor’s degree or equivalent experience
- 5+ years of hands-on ServiceNow development, implementation, or architecture experience, including ITSM, ITOM, and scoped applications.
- Must be a U.S. Citizen or Green Card holder due to federal contract requirements.
- Ability to obtain and maintain a Federal Public Trust clearance.
- Candidate must reside in the US, be authorized to work in the US, and work must be performed in the US
Preferred Qualifications
- Experience with ServiceNow ITAM, App Engine, or custom application development.
- Strong understanding of ServiceNow architecture, platform administration, workflows, integrations, data models, and security controls.
- Experience with Service Portal/Employee Center
- Experience designing or supporting ServiceNow integrations with third-party systems and enterprise platforms.
- ServiceNow certifications such as Certified System Administrator, Certified Application Developer, Certified Implementation Specialist, or Certified Technical Architect.
- Experience with Agile, SAFe, DevSecOps-aligned teams, technical documentation, testing support, and production troubleshooting.
- Experience with Now Assist, Generative AI, Agentic AI, virtual agents, intelligent automation, predictive insights, or other AI-enabled ServiceNow capabilities.
- Experience supporting U.S. federal government programs or federal clients.
Professional Skills
- Excellent analytical, problem-solving, and decision-making skills.
- Ability to work effectively in a fast-paced, matrixed, client-focused team environment.
- Ability to manage multiple priorities and shift focus as client, contract, or delivery needs change.
- Ability to build consensus across stakeholders, technical teams, product owners, leadership, and client representatives.
- Experience demonstrating solutions, briefing leadership, and presenting recommendations to senior stakeholders.
- Strong written and oral communication skills, including the ability to explain technical solutions clearly to technical and non-technical stakeholders.
Job Location: This position requires that the job be performed in the United States. ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses, and also prohibits personal VPN connections.
Bot and Third-Party Applications
Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [email protected] for assistance.
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$98,614.00 - $167,644.00Nationwide Remote Office (US99)Skills Required
- Bachelor's degree or equivalent experience
- 5+ years of hands-on ServiceNow development, implementation, or architecture experience, including ITSM, ITOM, and scoped applications
- U.S. Citizen or Green Card holder
- Ability to obtain and maintain a Federal Public Trust clearance
- Reside in the United States
- Authorized to work in the United States
- ServiceNow ITAM, App Engine, or custom application development experience
- Strong understanding of ServiceNow architecture, platform administration, workflows, integrations, data models, and security controls
- Service Portal or Employee Center experience
- Experience designing or supporting ServiceNow integrations with third-party systems and enterprise platforms
- ServiceNow certification such as Certified System Administrator, Certified Application Developer, Certified Implementation Specialist, or Certified Technical Architect
- Experience with Agile, SAFe, DevSecOps-aligned teams, technical documentation, testing support, and production troubleshooting
- Experience with Now Assist, Generative AI, Agentic AI, virtual agents, intelligent automation, predictive insights, or other AI-enabled ServiceNow capabilities
- Experience supporting U.S. federal government programs or federal clients
ICF Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ICF and has not been reviewed or approved by ICF.
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Healthcare Strength — Multiple medical plan choices (UHC PPO/HDHP and Kaiser in some areas) come with employer HSA/HRA funding and wellness incentives, with dental and vision included. Mental-health access is emphasized via Modern Health, offering up to 10 therapy and 10 coaching sessions annually.
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Parental & Family Support — Family-building resources include Maven support on UHC plans, $10,000 lifetime fertility/surrogacy reimbursement, and $5,000 for adoption, milk-shipping, and clinician-led programs. Caregiver and 24/7 resources are also available through the EAP.
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Equity Value & Accessibility — An Employee Stock Purchase Plan with a 5% discount is broadly available and regularly highlighted in postings. This adds a straightforward path for employees to build ownership alongside salary and benefits.
ICF Insights
What We Do
ICF is a leading global solutions and technology provider with approximately 9,000 employees in industries across the public and private sectors. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
Why Work With Us
At ICF, we’ve built a culture rooted in expertise, innovation, and purpose—enabling us to build a more prosperous and resilient world for all. When our employees grow, our solutions thrive—regardless of your role, team, or location, you’ll have opportunities to make connections, build community, and take action to develop your career.
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