Senior Servicenow CMDB Technical Lead

The Role

We are seeking a highly skilled and mission-driven ServiceNow CMDB Technical Lead to own and advance Moderna’s enterprise Configuration Management Database (CMDB). This role is pivotal in ensuring that our CMDB platform is accurate, resilient, and foundational for Digital and the broader Moderna environment.

You will serve as the technical owner for the CMDB architecture, Discovery, and Service Mapping, shaping the data model, driving integrations, and establishing governance that enables reliable visibility across Moderna’s digital ecosystem. In this role, you will partner closely with ServiceNow engineers, Digital, platform and application owners, and cross-functional stakeholders to strengthen operational reliability, security posture, and data quality across the enterprise.

The ideal candidate brings deep technical expertise, strong problem-solving skills, and a disciplined approach to engineering. You excel at building scalable platforms, improving data integrity, and driving alignment in a complex, fast-moving environment. This is an opportunity to play a critical role in advancing Moderna’s digital foundation and supporting the mission of delivering transformative medicines to patients.

Here’s What You’ll Do

Own and Evolve the CMDB Platform (CSDM-Aligned)

• Serve as the primary technical authority for Moderna’s CMDB, owning its architecture, data model, and lifecycle.

• Lead CSDM enablement and alignment, ensuring CMDB structures and service models map cleanly to CSDM constructs (e.g., Business Services, Technical Services, Service Offerings, applications, and supporting infrastructure).

• Define and maintain CMDB standards, including class structures, relationships, attributes, naming conventions, lifecycle states, and governance workflows.

• Establish and maintain CI class onboarding standards (required attributes, relationships, lifecycle rules, ownership, and audit requirements).

• Develop and execute the CMDB roadmap and maturity plan; establish and report on KPIs that reflect data completeness, quality, and trustworthiness (e.g., coverage, freshness, relationship fidelity, duplicate rate, reconciliation outcomes).

• Ensure CMDB and service model alignment with Moderna’s Digital strategy and evolving enterprise needs, enabling downstream use cases across ITSM/ITOM/SecOps and reporting.

Lead Discovery, Service Mapping, and Service Modeling

• Own Moderna’s Discovery strategy, including MID server design, credential management, schedules, performance optimization, and scaling.

• Lead Service Mapping and service modeling efforts to create and maintain accurate service topologies in partnership with platform and application owners.

• Ensure service maps and service portfolios are CSDM-aligned and usable for operational reliability, change impact analysis, incident/problem correlation, and security visibility.

• Drive continuous improvement of service-to-CI relationships to support end-to-end visibility across Moderna’s critical services.

Design and Govern Integrations & CI Ingestion Patterns (Per CI Class)

• Design and maintain integrations across cloud platforms (AWS, Azure), identity systems, endpoint tools (Intune, JAMF), network/infrastructure systems, security tools, and application platforms.

• Define and govern the authoritative source and ingestion pattern for each CI class, selecting the best-fit approach (e.g., Discovery, Service Graph Connectors, APIs, imports/ETL, event-based updates) based on data reliability, ownership, and operational needs.

• Establish CI class data contracts (source of truth, update frequency, required fields, relationship expectations, error handling, and SLAs) to ensure sustainable, supportable integrations.

• Define and enforce normalization, identification, and reconciliation rules that prevent duplicates, reduce drift, and maintain consistent CI lifecycle outcomes across sources.

• Ensure integrations produce CMDB data that supports key business outcomes: operational reliability, audit readiness, cybersecurity posture, and accurate reporting.

Drive Data Quality, Controls, and Governance

• Establish data quality metrics and remediation processes to ensure accuracy, consistency, and currency of CMDB data across CI classes and services.

• Implement automated controls to reduce drift, prevent orphaned/stale CIs, improve relationship fidelity, and enforce lifecycle rules.

• Own CMDB governance routines (data quality reviews, exception handling, class onboarding reviews, integration health checks), with clear accountability and operational cadence.

• Experience supporting platform validation/qualification and other GxP requirements for enterprise systems, including maintaining compliant documentation (e.g., requirements/specs, test evidence), participating in periodic reviews, and ensuring changes follow controlled change management procedures.

• Partner with cross-functional teams to strengthen adherence to governance standards and maintain audit-ready documentation, including technical specs, runbooks, and integration controls.

Provide Technical Leadership and Cross-Functional Influence

• Function as the CMDB and CSDM subject matter expert, providing guidance, mentorship, and technical leadership to ServiceNow engineers and partner teams.

• Collaborate with Identity, Endpoint, Cloud, Network, Cybersecurity, platform, and application owners to integrate CMDB and CSDM requirements into their operating models and workflows.

• Influence senior leaders to prioritize initiatives that improve CMDB value, reliability, and enterprise visibility, translating technical needs into measurable outcomes and risk reduction.

• Assess CMDB capabilities and maturity against customer needs and industry best practices (including CSDM alignment), and proactively recommend enhancements to improve usability, trust, and outcomes.

• Assess and communicate the impact of CMDB changes across other ServiceNow modules and processes (and vice versa), ensuring interdependencies—especially between CMDB and Change—are understood, governed, and safely implemented.

Here’s What You’ll Need (Basic Qualifications) 

• Bachelor’s degree in computer science, Information Technology, Engineering, or relevant experience.

• 7+ years of ServiceNow engineering experience, including at least 4 years focused on designing and developing CMDB solutions.

• Deep knowledge of CMDB data modeling, reconciliation rules, identification strategies, and CI lifecycle management.

• Hands-on experience designing, managing, and optimizing Discovery and MID server architectures.

• Strong experience with Service Mapping, including both automated and manual techniques.

• Proven success integrating cloud, infrastructure, endpoint, identity, and application systems with the CMDB.

• Experience supporting or operating IT platforms in a regulated GxP environment, including audit readiness, controlled documentation, and change control practices.

• Solid understanding of ITSM, ITOM, and data governance frameworks.

• Strong communication skills, with the ability to influence without direct authority.

• Demonstrated ownership mindset, engineering discipline, and commitment to quality.

• Excellent documentation, and organizational skills, with a focus on consistency, accountability, and security-conscious execution.

• Process-oriented and methodical approach with strong analytical and troubleshooting skills.

• At Moderna, we are focused on delivering on our mission by enabling talent to thrive. For this role, we are currently unable to offer immigration sponsorship. Candidates must already hold work authorization in US and be able to maintain that status without the need for future sponsorship.

Here’s What You’ll Bring to the Table (Preferred Qualifications)

• Experience implementing CMDB governance in complex or regulated environments.

• Strong understanding of cloud infrastructure, networking, virtualization, and service dependencies.

• Experience developing dashboards, KPIs, and automated insights for CMDB health.

• Scripting experience (JavaScript, PowerShell, Python) to support automation and integrations.

• Proven experience driving platform roadmaps and leading cross-functional technical initiatives.

• Passion for continuous improvement, data quality, and building systems that scale.

• Adaptable, organized, and consistent in managing multiple priorities while upholding high standards of security and compliance.

Pay & Benefits

At Moderna, we believe that when you feel your best, you can do your best work.  That’s why our US benefits and global well-being resources are designed to support you—at work, at home, and everywhere in between.

• Best-in-class healthcare coverage, plus voluntary benefit programs to support your unique needs

• A holistic approach to well-being, with access to fitness, mindfulness, and mental health support

• Family planning benefits, including fertility, adoption, and surrogacy support

• Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown

• Savings and investment opportunities to help you plan for the future

• Location-specific perks and extras

The salary range for this role is $130,800.00 - $209,400.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An individual’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, performance, and business or organizational needs. The successful candidate may be eligible for an annual discretionary bonus, other incentive compensation, or equity award, subject to company plan eligibility criteria and individual performance.

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.  

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities. 

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S. 

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities. 

Our Working Model 

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact. 

Moderna is a smoke-free, alcohol-free, and drug-free work environment. 

Equal Opportunities

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law.  Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!

Moderna is an E-Verify Employer in the United States. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

Accommodations

We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best. 

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at [email protected]. 

Export Control Notice This position may involve access to technology or data that is subject to U.S. export control laws, including the Export Administration Regulations (EAR). As such, employment is contingent upon the applicant’s ability to access export-controlled information in accordance with U.S. law. Due to the nature of the work and regulatory requirements, only individuals who qualify as U.S. persons (citizens, permanent residents, asylees, or refugees) are eligible for this position. For this role Moderna is unable to sponsor non-U.S. persons to apply for an export control license. #LI-CK1

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