Senior ServiceNow CMDB Specialist (all genders)

THE ROLE AND THE TEAM

Do you thrive on keeping things organised and accurate? Are you passionate about maintaining a single source of truth for IT data? If so, then this ServiceNow CMDB Specialist role might be perfect for you! In this role, you will be responsible for the day-to-day operations and optimization of our ServiceNow Configuration Management Database (CMDB). You will play a key role in ensuring the accuracy, completeness, and integrity of IT asset data, which is critical for supporting various IT functions and driving informed decision-making.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

CMDB Administration:

• Configure and maintain CMDB classes, attributes, and relationships to reflect the IT infrastructure accurately.

• Manage the data lifecycle within the CMDB, including onboarding new CIs (Configuration Items), data cleansing, and deactivating retired assets.

• Develop and enforce data governance policies and procedures to ensure data quality and consistency.

Discovery and Reconciliation:

• Implement and maintain discovery tools and processes to automatically collect IT asset and CI data from various sources.

• Reconcile discovered data with existing CMDB records to ensure accuracy and eliminate duplicates.

• Monitor and troubleshoot discovery jobs to identify and resolve data integration issues.

• Keep an overarching view of all the CMDB integrations.

Reporting and Analytics:

• Develop reports and dashboards to visualise CMDB data and identify trends.

• Analyse CMDB data to identify areas for improvement and recommend process enhancements.

• Collaborate with stakeholders across Zalando to ensure reports meet their needs.

Collaboration and Support:

• Work closely with IT operations teams, system administrators, and business users to understand their CMDB requirements.

• Provide ongoing support to users regarding CMDB functionalities and data access.

• Stay updated on the latest ServiceNow CMDB features and best practices.

WE’D LOVE TO MEET YOU IF

• Minimum 3-5 years of experience working with IT asset management tools or CMDB systems.

• Strong understanding of IT infrastructure and configuration management principles

• Proven experience with ServiceNow CMDB configuration, integrations and administration.

• Experience in ServiceNow CSDM

• Excellent analytical and problem-solving skills.

• Strong attention to detail and commitment to data accuracy.

• Understanding of ITIL principles & practices, especially related to configuration management and CMDB 

• Effective communication and collaboration skills.

• Experience with reporting tools and data visualisation techniques (a plus).