Senior ServiceNow Architect

Role Description:

• LSEG is undertaking an ambitious programme to digitise our enterprise Global Business Services on the ServiceNow platform.  We are transforming our existing ServiceNow product families (ITSM, HRSD, ITBM) and internally developed platform applications, and digitising other enterprise workflows onto the Enterprise Service Management Platform (ServiceNow).

Tech Profile/Essential Skills:

• Demonstrable experience as a ServiceNow Architect, with a minimum of 3 years of hands-on involvement in ServiceNow implementations and custom application development.

• In-depth knowledge of ServiceNow architecture, including Service Portal, Service Catalog, and related modules.

• Proficiency in JavaScript for ServiceNow development.

• Excellent analytical and problem-solving skills to design effective solutions for complex business requirements.

• Solid project management skills, capable of prioritizing and managing tasks efficiently.

• Superb communication and interpersonal skills to effectively interact with clients, collaborators, and team members.

Preferred Skills and Experience:

• Have a degree in a computer science, engineering, or similar technical field – A good relevant degree is desirable, but experience and the right approach to work are just as important..

• ServiceNow certifications, such as Certified System Administrator (CSA) and Certified Implementation Specialist (CIS), are a plus.

• Experience in other IT Service Management tools or enterprise platforms will be advantageous.

Detailed Responsibilities:

Architecture and Solution Design:

• Design and architect end-to-end solutions based on business requirements.

• Create technical specifications, integration points, and data mapping documentation.

• Ensure compliance with best practices and industry standards.

Experience and Project Management:

• Successfully deliver ServiceNow projects in a lead role.

• Collaborate with project managers and team members to manage project timelines.

• Handle multiple projects simultaneously and adapt to changing priorities.

Custom Applications Development:

• Develop custom applications, workflows, and automation within the ServiceNow platform.

• Implement enhancements to existing applications.

• Troubleshoot and resolve complex issues related to custom applications.

Key Relationships:

• ESM Platform Architecture Lead

• ESM Platform Software Development Lead ESM

• Product Owners

• ServiceNow Developers

• Business Analysts

• Agile Delivery Managers / Scrum Masters

Proud to share LSEG in the India is Great Place to Work certified (Jun ’25 – Jun ’26).

Learn more about life and purpose of our company directly from India colleagues’ video: Bengaluru, India | Where We Work | LSEG

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.