Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Summary
This is a hands-on engineering role supporting Genesys Cloud’s FedRAMP Moderate and related public-sector compliance environments. As a Senior Security Engineer, you’ll strengthen the technical foundation of our FedRAMP program maintaining secure configurations, automating control validation, and ensuring continuous compliance across AWS and supporting services.
You’ll work closely with security, compliance, and cloud engineering teams to safeguard the infrastructure that powers mission-critical customer experiences for U.S. government agencies. This is an exciting opportunity for a security engineer who enjoys technical depth, measurable impact, and operating at the intersection of cloud security and regulatory compliance.
Key Responsibilities
Own and maintain technical security controls that support the FedRAMP authorization boundary, including IAM, encryption, vulnerability management, and monitoring.
Partner with SRE, DevOps, and Engineering teams to ensure NIST 800-53 and FedRAMP Moderate controls remain fully implemented and auditable.
Lead technical evaluations for changes to the FedRAMP environment; document and defend Significant Change assessments for PMO and agency review.
Operate and enhance the continuous monitoring process—monthly scanning, POA&M updates, evidence collection, and reporting.
Investigate and document security incidents in collaboration with Cloud Operations and SOC teams.
Maintain and improve security documentation, including the System Security Plan (SSP), diagrams, and procedures.
Prepare and provide technical responses, artifacts, and data for 3PAO and agency audits.
Automate repetitive evidence collection and control validation tasks to streamline compliance operations.
Serve as a subject matter expert for FedRAMP, NIST 800-53, and secure cloud architecture.
Collaborate across Security, Product, Legal, and Engineering to align U.S. and international compliance frameworks (FedRAMP, Protected B, IRAP, ISMAP).
Minimum Requirements
U.S. Citizenship (required for FedRAMP authorization boundary access).
5+ years of experience in Security Engineering, Cloud Security, or Infrastructure Security.
Strong understanding of FedRAMP, NIST 800-53, and cloud security architecture.
Hands-on experience with AWS (preferably GovCloud) and secure configuration of IAM, networking, and monitoring.
Practical experience with vulnerability management, endpoint protection, and SIEM tools.
Familiarity with compliance frameworks such as SOC 2, ISO 27001, or HITRUST.
Demonstrated ability to translate complex technical concepts into audit-ready documentation.
Proven ability to collaborate across teams and balance operational security with business enablement.
Excellent written and verbal communication skills.
Desirable Skills
Prior experience supporting a FedRAMP-authorized SaaS environment.
Experience with 3PAO audits, continuous monitoring, or significant change management.
Scripting or automation skills (Python, PowerShell, or similar).
Certifications such as CCSP, AWS Security Specialty, or CISM.
Experience integrating control automation or reporting via APIs or CI/CD pipelines.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$89,900.00 - $166,900.00Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Top Skills
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
