The Role
Provides senior technical support for CyberArk Core PAS, including privileged account onboarding, vault and session management, upgrades, L2/L3 ticket resolution, incident response, automation, SOP development, and analyst mentoring. Requires shift-based operations, continuous service improvement, and collaboration across IAM services.
Summary Generated by Built In
Role Summary:
The Senior Security Analyst should work as a technical SME for the CyberArk (Core PAS) solution, key delivery outcomes expected from this role are:
• Onboarding and management of privileged accounts and platforms into CORE PAS for password vault, privilege session management.
• Analyze requirements related to MINOR enhancements, implement, test and deploy
• CyberArk CORE PAS patch updates, version upgrades. Validation and testing.
• Analyze and resolve L3, L2 tickets.
• Triage & resolve production incidents, restore the service availability within SLA targets
• Identify manual repetitive tasks, tickets, process gaps. Plan to automate, reduce ticket volumes and improve productivity and efficiency.
• Create/Update SOPs for L1 service desk team.
• Mentor and guide the Security analysts and associates deployed for the PAM workstream
• Flexible working in shifts as per roster rotation.
• Cross-skilling, Up-skilling in other services under the scope of the IAM operations team
Beyond the above outcomes, driving continuous service improvements to automate the manual L1/1.5 tasks
Requirements
Education Requirements:
Minimum Bachelor’s Degree: BE degree in Computer Science, Information Security, or a related field.
Years of Experience:4-7 years
4-5 years of relevant CyberArk CORE PAS support experience.
Basic Qualifications:
• 4-7 years of experience in implementation & operations support leveraging Privilege management solution (CyberArk CORE PAS or CyberArk Privilege Cloud).
o Minimum 4-5 years of experience in CyberArk CORE PAS
o Good understanding of CyberArk EPM solution
• Working in shift model as per roster rotation strategy
• Team collaboration, Effective communication
Technical Skills:
• Hands-on operations support experience in CyberArk Core PAS. L2/L3 tickets. Accounts, Servers Onboarding.
• Automation of accounts onboarding, offboarding.
Preferred Qualifications:
• Scripting experience to develop custom PSM, Password plug-ins.
• REST API experience to leverage APIs and automate the onboarding/offboarding lifecycle.
Skills Required
- Bachelor's degree in Computer Science, Information Security, or a related field
- 4-7 years of experience in privilege management solution implementation and operations support
- 4-5 years of relevant CyberArk Core PAS support experience
- Experience with CyberArk Privilege Cloud
- Good understanding of CyberArk EPM
- Hands-on CyberArk Core PAS L2/L3 operations support
- Experience onboarding accounts and servers into CyberArk Core PAS
- Automation experience for account onboarding and offboarding
- Ability to work shifts according to a roster rotation
- Team collaboration and effective communication skills
- Scripting experience for custom PSM and password plugins
- REST API experience for onboarding and offboarding automation
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The Company
What We Do
Staples India is Staples’ technology and innovation hub in Chennai, building platforms, systems, and digital solutions that support the company’s global operations and future of work. Staples serves consumers and businesses with workplace products and services, including office supplies, janitorial products, technology, furniture, breakroom essentials, print and marketing, shipping, travel, and promotional offerings. Its India teams focus on engineering, eCommerce, process optimization, and enterprise solutions.
