The Role
Provides technical subject-matter expertise for Ping Advanced Identity Cloud and CIAM operations. Responsibilities include application onboarding, JavaScript customization, L2/L3 ticket resolution, incident response, automation, SOP development, service improvement, and guidance for junior analysts. The role also supports MFA, passwordless authentication, identity proofing, workforce access management, and shift-based production operations.
Summary Generated by Built In
Role Summary:
The Senior Security Analyst should work as a technical SME for the Ping Advanced Identity Cloud (AIC) solution, key delivery outcomes expected from this role are:
• Understand requirements related to MINOR enhancements, develop, test and deploy
• Analyze and resolve L3, L2 tickets
• Application Onboarding in Ping AIC – Standard, out of the box patterns (SAML, OAUTH/OIDC, SCIM)
• Application customization – JavaScript driven
• Minimal hands-on experience in Workforce access management solutions like Entra ID
• Good understanding of MFA, Passwordless authentication (FIDO2) and Identity Proofing
• Triage & resolve production incidents, restore the service availability within SLA targets
• Automate assigned manual repetitive tasks, tickets, process gaps. To improve productivity and efficiency.
• Create SOP documents for L1 service desk team
• Guide the Security analysts and associates deployed for CIAM workstream
• Flexible working in shifts as per roster rotation.
• Cross-skilling, Up-skilling in other services under the scope of the CIAM Operations
Beyond the above outcomes, driving continuous service improvements to automate manual L1/1.5 tasks.
Requirements
Education Requirements:
Minimum Bachelor’s Degree: BE degree in Computer Science, Information Security, or a related field.
Years of Experience:4-7 years
Minimum 2-3 years of relevant support experience in Ping Advance Identity cloud or Ping Access/Ping Federate or ForgeRock Identity Cloud or ForgeRock Open AM.
Basic Qualifications:
• 4-7 years of experience in operations support leveraging access management solutions (Ping Advanced Identity Cloud or ForgeRock Identity Cloud or ForgeRock Open AM). Other CIAM solutions like OKTA, Ping Access/Ping Federate, Entra ID experience is acceptable, but Ping AIC or ForgeRock Identity Cloud experience (minimum 2-3 years) is mandatory.
• Working in shift model as per roster rotation strategy
• Team collaboration, Effective communication.
Technical Skills:
• Hands-on operations support experience in Ping Advanced Identity Cloud or ForgeRock Identity Cloud or ForgeRock Open AM. L2/L3 tickets, App Onboarding.
Preferred Qualifications:
• CIAM Implementation and Operations support experience.
• Exposure to Workforce access management implementation and multi-factor authentication.
• Scripting and Java development experience
Skills Required
- Bachelor’s degree in Computer Science, Information Security, or a related field; BE degree preferred or required.
- 4–7 years of experience in operations support using access management solutions.
- At least 2–3 years of relevant experience with Ping Advanced Identity Cloud, ForgeRock Identity Cloud, or ForgeRock OpenAM.
- Experience supporting L2/L3 tickets and application onboarding.
- Ability to work shifts according to a roster rotation strategy.
- Team collaboration and effective communication skills.
- CIAM implementation and operations support experience.
- Exposure to workforce access management implementation and multifactor authentication.
- Scripting and Java development experience.
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The Company
What We Do
Staples India is Staples’ technology and innovation hub in Chennai, building platforms, systems, and digital solutions that support the company’s global operations and future of work. Staples serves consumers and businesses with workplace products and services, including office supplies, janitorial products, technology, furniture, breakroom essentials, print and marketing, shipping, travel, and promotional offerings. Its India teams focus on engineering, eCommerce, process optimization, and enterprise solutions.
