HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.
To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
Our People:
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Our Impact:
Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.
Learn more about us on our YouTube Channel or Blog Posts
About the Role:
The Sr. SDET Manager is a pivotal role blending strong technical depth with strategic and people leadership.
You will own the quality engineering strategy and operating model for Commerce & Payments, develop scalable quality practices, mentor SDET Managers and Leads, and drive AI-enabled approaches to improve how teams build, test, and ship software.
Why This Role Exists
To make this a huge success it is important to understand what quality means in shipping a High quality Commerce Platform and Verticals to our Customers. This involves working with our stakeholders, internal customers and external customers judiciously and building the right quality collateral. The role of the Senior SDET Manager is to understand clearly what success means for the organization by working with Product divisions, drafting the Quality plans and tracking the health of E2E scenarios across the SDLC lifecycle , making visible the Quality dashboard to Product/Dev to enable their contributions.
We are looking for a Sr SDET Manager( Commerce) to collaborate, author , validate and attest all Commerce Releases to our internal and primarily external customers
Responsibilities
Own the end-to-end quality engineering vision, strategy, and roadmap across multiple product lines in the Commerce & Payments Organization
Establish quality gates, release readiness criteria, and CI/CD integration into Quality.
Drive a "shift-left, shift-right" quality culture - embedding testability into design reviews and using production observability to close the loop
Conduct architectural reviews across new and existing products to proactively surface scalability, reliability, and performance risks
Evaluate and select tooling, frameworks, and platforms (open-source and commercial) that scale automation across teams
Lead the org's AI adoption strategy for quality engineering - to improve coverage, productivity, and defect prediction based on our Commerce scenarios
Continuously evaluate and leverage AI for all aspects of Quality Engineering ensuring quality strategy keeps pace with how product is built
Partner with Engineering, Product, DevOps, and Security leadership to align quality goals with business and release objectives
Provide regular quality updates, metrics, and strategic recommendations to executive leadership
Define, set up, and monitor key quality and productivity metrics (KPIs/OKRs)
Lead succession planning and mentor SDET Managers and Leads to build the next layer of quality leadership
-> Quality Strategy & Architecture:
-> AI Adoption in Commerce Context :
-> Stakeholder & People Leadership:
Requirements
- 10+ years in software testing/quality engineering, including 5+ years of senior engineering leadership experience leading teams across complex products.
- Demonstrated ability to own quality strategy and reliability outcomes across multiple teams.
- Deep expertise in test automation frameworks (Selenium, Playwright, RestAssured, etc.) and languages (Java, Python, JavaScript/TypeScript)
- Strong understanding of CI/CD pipelines (Jenkins, GitHub Actions, Harness CI/CD), containerization (Docker/Kubernetes), and cloud platforms (AWS/Azure/GCP)
- Hands-on experience building AI/ML-based testing tools that measurably improve coverage and productivity
- Solid grounding in performance testing, security testing, and other non-functional quality attributes
- Experience architecting test strategies for microservices, distributed systems, and mobile platforms
Prior experience testing high-transaction SaaS platforms (CRM, Payments, Automation, Email, Fintech, or similar)
Experience building and testing AI products using Agentic AI, including evaluation frameworks
Key Competencies:
Quality vision and strategic execution
Non-functional testing (performance, security, reliability) and continuous delivery
Operational discipline within a fast-paced, rapid release environment
Stakeholder management across Engineering, Product, DevOps, and business functions
Team building and mentorship
Data-driven reporting of quality and productivity metrics to executive stakeholders
EEO Statement:
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
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Skills Required
- 10+ years of experience in software testing or quality engineering
- 5+ years of senior engineering leadership experience leading teams across complex products
- Experience owning quality strategy and reliability outcomes across multiple teams
- Deep expertise in test automation frameworks such as Selenium, Playwright, and RestAssured
- Proficiency in Java, Python, and JavaScript or TypeScript
- Strong understanding of CI/CD pipelines, including Jenkins, GitHub Actions, or Harness CI/CD
- Experience with Docker and Kubernetes
- Experience with cloud platforms such as AWS, Azure, or GCP
- Hands-on experience building AI/ML-based testing tools that improve coverage and productivity
- Experience with performance testing, security testing, and other non-functional quality attributes
- Experience architecting test strategies for microservices, distributed systems, and mobile platforms
- Experience testing high-transaction SaaS platforms, CRM, payments, automation, email, fintech, or similar products
- Experience building and testing AI products using Agentic AI, including evaluation frameworks
HighLevel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about HighLevel and has not been reviewed or approved by HighLevel.
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Healthcare Strength — Employer materials highlight employer-paid medical and vision for employees, with mental health support and short‑term disability included. Feedback suggests health coverage is a relative bright spot that can raise overall satisfaction even when base pay is not top‑tier.
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Leave & Time Off Breadth — Flexible PTO, paid family leave, and paid holidays are emphasized alongside a remote‑first setup. Feedback suggests this time‑off approach supports work–life balance and is frequently cited as part of the value proposition.
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Retirement Support — A company‑matched 401(k) is presented as part of the core package. Feedback suggests retirement support contributes meaningful long‑term value and helps offset tradeoffs in cash compensation.
HighLevel Insights
What We Do
https://www.gohighlevel.com/quick-links One white-labeled marketing app to rule them all. HighLevel is everything your business needs to succeed! Capture leads using our landing pages, surveys, forms, calendars, inbound phone system & more! Automatically message leads via voicemail, forced calls, SMS, emails, FB Messenger & more! Use our built in tools to collect payments, schedule appointments, and track analytics
