At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
We're looking for a motivated talented Scrum Master to lead the execution of two scrum teams in challenged and multitasking environment to ensure a successful Scrum process within the scrum teams.
You will coach the scrum team on to deliver done-high-quality products, by ensuring execution is most efficient and well-coordinated possible through continuous coaching and mentoring of the teams members in the Agile principles, practices and values.
How will you make an impact?
- Ensure smooth implementation of Scrum and Agile principles within the scrum team
- Responsible to ensure that any roadblocks the scrum team cannot remove themselves are smoothed out
- Shield the team to ensure a successful sprint delivery
- Promotes Agile ideas beyond his/her own team - “Change-Agent” role
- Ensures teams’ continuous improvement in adherence to defined organizational goals (retrospective, CFD monitoring, minimize WIP, increases team productivity, visible team work, increases flow, ensures pull system)
- Master Scrum Artifacts, NICE Agile House & NICE Agile Core Pillars and foster them within the team
- Coordinate and facilitate Scrum meetings such as daily standup, sprint planning, release planning, retrospective
- Coordinate dependencies with external teams and other scrum masters
- Promote an empowered, self-management, collaborative, multidisciplinary team environment that fosters ownership creativity and innovation
- Support, educate, engage & mentor the Team members (including PO), managers & other stakeholders to follow Agile principles and clear responsibilities they carry
- Acts as management contact (e.g. for status)
- Ensure team backlog is ready (e.g. groomed), available and provided by Product Owner before sprint starts
- Organize and facilitate Scrum meetings, record team progress
- Ensure adherence to Definition of Done
- Monitor team retrospective items to ensure continues improvement
Have you got what it takes?
- 3+ years’ experience in Release management or leading development /QA teams
- 2+ years’ experience in Scrum Master in global R&D organization
- Extensive experience using Scrum and deep understanding of Agile principles practices and values
- Excellent soft skills, inter-personal relationships abilities
- Servant leader attitude with strong leadership skills and strong desire for continuous improvement
- Ability to adapt, be flexible, and work well in a cross-functional, matrix management environment
- Ability to drive clarity of purpose and goals for release and sprint planning
You will have an advantage if you have:
- Technical & development skills
- Certified Scrum Master
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
About Cognigy
NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.
Requisition ID: 9469
Reporting into: Director, Engineering
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Top Skills
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
