At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
We're looking for a motivated talented Scrum Master that will be responsible for supporting multiple Agile teams in delivering high-quality products through effective Scrum practices, coaching, and continuous improvement.
This role partners closely with Product Owners, Engineering Managers, and cross-functional stakeholders to remove impediments, optimize team performance, and mature Agile practices across the organization. The ideal candidate is an experienced servant-leader who excels at facilitation, communication, and driving measurable outcomes.
How will you make an impact?
- Guide 8 Scrum teams in applying Agile and Scrum principles effectively.
- Coach team members on self-management, cross-functionality, and accountability.
- Foster an environment of continuous improvement, learning, and psychological safety.
- Mentor junior Scrum Masters and contribute to scaling Agile practices across the enterprise.
- Facilitate Sprint Planning, Daily Standups, Backlog Refinements, Sprint Reviews, and Retrospectives.
- Ensure ceremonies are productive, focused, and continuously improving.
- Work with Product Owners to build healthy, transparent, and well-prioritized backlogs.
- Track and ensure visibility into team metrics (velocity, throughput, cycle time, predictability).
- Remove impediments and escalate issues that impact delivery timelines.
- Monitor dependencies, risks, and cross-team coordination.
- Drive adoption of Agile best practices and experimentation with new frameworks (Scrum, Kanban, XP, SAFe, etc.).
- Identify process bottlenecks and implement improvements using data-driven insights.
- Facilitate cross-team collaboration and alignment for multi-team initiatives.
- Partner with leadership, engineering, and product stakeholders to support strategic planning and delivery.
- Provide clear, timely communication on progress, risks, and impacts.
- Promote transparency through dashboards, reporting, and information radiators.
Have you got what it takes?
- 5–8+ years of experience as a Scrum Master or Agile Coach.
- Proven success supporting multiple Scrum teams in a scaled environment.
- Strong understanding of Agile frameworks (Scrum, Kanban, SAFe, LeSS, etc.).
- Experience using Agile tools such as Jira, Azure DevOps, Rally, or VersionOne.
- Excellent facilitation, communication, and conflict-resolution skills.
- Demonstrated ability to remove impediments and unblock teams quickly.
- Ability to influence without authority.
- Strong problem-solving and adaptability.
- Excellent stakeholder engagement.
You will have an advantage if you have:
- Technical & development skills
- Certified Scrum Master
- Relevant certifications: CSM, A-CSM, CSP-SM, PSM II/III, SAFe SSM/SA/POPM.
- Experience in DevOps, CI/CD pipelines, or cloud-native engineering environments.
- Background in coaching leaders and influencing organizational Agile maturity.
- Experience with metrics dashboards and Agile analytics.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 9469
Reporting into: Director, Engineering
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- Proven experience in Release management or leading development /QA teams
- Experienced Scrum Master in global R&D organization
- Extensive experience using Scrum and deep understanding of Agile principles practices and values
- Excellent soft skills, inter-personal relationships abilities
- Servant leader attitude with strong leadership skills and strong desire for continuous improvement
- Ability to adapt, be flexible, and work well in a cross-functional, matrix management environment
- Ability to drive clarity of purpose and goals for release and sprint planning
- Technical & development skills
- Certified Scrum Master
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
-
Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
-
Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
-
Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
