Senior Scrum Master

Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about us? Check out: www.cyara.com

Want to know what it’s really like to join Cyara? Check out this link to meet some real Cyarans and read about their individual career journey with us: https://cyara.com/employee-profiles/

Cyara’s Values: 

At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. 

Cyara’s Diversity, Equity, Inclusive and Belonging: 

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. 

The Product Engineering team is responsible for the design, implementation, testing, maintenance, and optimization of the software solutions that make up Cyara portfolio. Members of a development team gather product requirements from Product Management and turn them into working software that satisfies market needs which customers use to solve their specific problems.

The Senior Scrum Master with the Product Engineering team is a change leadership role, where you will work with the entire organisation to help deliver business value frequently and with quality. You will be expected to champion industry-accepted best practices in Scrum and other Agile approaches throughout the business, working across several teams as part of a globally distributed, multi-team engineering department.

You will have excellent knowledge of the Scrum framework, with all its artifacts and techniques. You’ll also need the ability to coordinate people and projects with your mind set on deliverables. If you’re a strong communicator, a capable leader and you’re invested in Agile frameworks, we’d like to meet you.

You will be responsible for:

• Leading several teams as part of a distributed multi-team Agile release cycle.
• Coaching and leading new and existing teams that focus on continuous improvement and self-management
• Imbedding cultural and process changes into the business by education and leading by example
• Coordinating Sprints ceremonies, including daily stand-ups and retrospectives.
• Helping teams apply Scrum and other agile frameworks.
• Planning deliverables and helping teams improve performance.
• Resolving issues that hinder the teams’ work.
• Facilitate internal communication and effective collaboration.
• Working with product owners to handle backlogs and new requests.
• Resolving conflicts and removing obstacles that occur.
• Helping teams implement changes effectively.
• Guiding teams to higher Scrum maturity through continuous improvement initiatives.
• Work with other Scrum Masters to share findings, align processes, and uplift Agile processes across the business
• Reporting on team and individual performance metrics.
• Championing ongoing Agile process improvements.
• Managing escalations and defect resolutions.
• While this position does not require participation in an official on-call roster, Engineering employees are expected to be available to assist with troubleshooting Severity 1 or Severity 2 production issues as they arise. If contacted, employees should be prepared to respond and provide support, leveraging their domain knowledge and skills to resolve critical incidents.

Let’s talk about your skills/expertise:

• Eight plus years of experience in software development with five or more years of Scrum Master experience with progressively increasing responsibilities. 
• Experience coaching and leading existing teams through successive change cycles and introducing and integrating new teams into existing processes 
• Previous coaching and training experience would be beneficial 
• Solid understanding of software development life cycle models and expert knowledge of Agile best practices. 
• Proven track record leading distributed Scrum teams
• Experience scaling Agile in an engineering organisation of fifty software engineers or more. 
• Prior experience with Agile methodologies (Scrum, Kanban, etc.…) on enterprise-scale projects. 
• Sufficient technical background to accurately and objectively evaluate complex program and project risks and technical issues. 
• Excellent communication and servant leadership skills. 
• Problem-solving and conflict-resolution ability with outstanding organizational skills. 
• An applicable qualification in Agile or Project Management (i.e. APMG, PMI, ICP) 

Preferred Experience

• Start-up and scale-up experience with an emphasis on organisational effectiveness.
• Experience working with Atlassian Jira and Bitbucket (Git)
• Experience with Web, mobile, big data, and cloud technologies.
• Continuous Integration/Continuous Delivery experience desired.
• Customer Experience (CX) technology and contact centre solutions experience a plus

Why you should join us: 

At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.

Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators.

Interested? Know someone who might be? Apply online now. 

Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant. 

Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid