ICF is seeking a Senior Scrum Master / Business Analyst to support a complex federal ServiceNow program with multiple workstreams and a fast-moving Agile delivery cadence. This role blends strong Scrum Master leadership with business analysis discipline, helping the team stay organized, remove blockers, shape requirements, and deliver high-quality increments across development, sustainment, migration, and release support activities.
The ideal candidate is an experienced servant leader who can guide Agile ceremonies, coach delivery teams, and keep work flowing while also partnering with stakeholders to define requirements, clarify priorities, and translate mission needs into actionable backlog items. This role requires someone who is equally comfortable at facilitating stand-ups and sprint ceremonies as they are documenting user stories, acceptance criteria, workflows, and process changes.
Job Location: Remote work is authorized. Must support US Eastern time zone working hours. Preference to candidates who live in the Washington DC metro area.
*If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.
What You Will Do
Lead and facilitate Agile ceremonies including daily stand-ups, sprint planning, backlog refinement, reviews, and retrospectives
Coach delivery teams on Scrum practices, Agile discipline, and continuous improvement
Help estimate story complexity, identify dependencies, and support sprint commitment decisions
Partner with stakeholders and technical teams to gather, analyze, and document requirements
Translate business needs into epics, features, user stories, acceptance criteria, and supporting documentation
Support multiple workstreams by coordinating priorities, blockers, risks, and cross-team dependencies
Work closely with developers and testers to support release readiness, user acceptance testing, and defect triage
Support workflow updates, incident handling improvements, reporting needs, and access/control changes as requirements evolve
Assist with migration-related planning, data validation, and coordination of transition activities
Maintain backlog hygiene and ensure work items are clear, traceable, and aligned to delivery goals
Promote strong communication across business users, product leads, technical teams, and leadership
Support continuous integration, automated testing, and release governance practices where applicable
What You Must Have
Must be a U.S. Citizen and hold an active Top Secret clearance due to federal contract requirements
Bachelor’s degree in a relevant field
6+ years of experience in Agile delivery, Scrum Master leadership, business analysis, or a related role
6+ years of experience facilitating stand-ups and other Agile ceremonies
6+ years of experience supporting requirements elicitation, user stories, and acceptance criteria development
What We Would Like You To Have
Certified ScrumMaster certification from an accredited institution
Demonstrated Scrum Master and/or Business Analyst Team Lead experience on multiple project or program engagements
Experience supporting test planning, user acceptance testing, and defect follow-up
Familiarity with continuous integration and testing practices and principles
Strong written and verbal communication skills across technical and non-technical audiences
Excellent interpersonal skills, including organization, team building, issue resolution, and customer relationship management
Demonstrated experience supporting multiple Agile software development teams or workstreams
Experience supporting ServiceNow or another enterprise workflow platform
Experience with business process analysis, workflow mapping, or operational process improvement
Experience supporting data migration, role/access control changes, or workflow modernization efforts
Experience with Agile tools such as ServiceNow, Jira and Confluence, or similar collaboration platforms
Experience working with service management, incident management, and release coordination
Exposure to DevSecOps, continuous delivery, or scaled Agile environments such as SAFe
Experience mentoring junior analysts or Scrum team members
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Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$98,614.00 - $167,644.00Nationwide Remote Office (US99)Skills Required
- Active Top Secret clearance
- U.S. Citizen
- Bachelor's degree in a relevant field
- 6+ years experience in Agile delivery, Scrum Master leadership, business analysis, or a related role
- 6+ years facilitating stand-ups and other Agile ceremonies
- 6+ years supporting requirements elicitation, user stories, and acceptance criteria development
- Must support US Eastern time zone working hours
- Experience with ServiceNow or another enterprise workflow platform
- Certified ScrumMaster (CSM) or equivalent certification
- Experience with Jira and Confluence (or similar collaboration tools)
- Familiarity with continuous integration, automated testing, and DevSecOps principles
- Experience supporting data migration, role/access control changes, or workflow modernization
- Experience with scaled Agile environments (e.g., SAFe) and mentoring junior team members
ICF Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ICF and has not been reviewed or approved by ICF.
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Healthcare Strength — Medical, dental, and vision coverage start on day one with multiple plan options, employer HSA/HRA funding, and company‑paid mental‑health care that includes 10 therapy and 10 coaching sessions annually. These features indicate comprehensive coverage with meaningful mental‑health depth.
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Parental & Family Support — Family‑building and caregiving support include 24/7 specialists and reimbursements ($10,000 lifetime for fertility/surrogacy and $5,000 for adoption), alongside inclusive paid parental leave. These resources broaden support for diverse family needs.
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Retirement Support — The 401(k) offers immediate vesting with a company match up to 4% when contributing 5%, and an ESPP provides an additional ownership avenue. This structure supports long‑term financial security.
ICF Insights
What We Do
ICF is a leading global solutions and technology provider with approximately 9,000 employees in industries across the public and private sectors. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
Why Work With Us
At ICF, we’ve built a culture rooted in expertise, innovation, and purpose—enabling us to build a more prosperous and resilient world for all. When our employees grow, our solutions thrive—regardless of your role, team, or location, you’ll have opportunities to make connections, build community, and take action to develop your career.
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