The SAP Sales and Distribution Expert - Senior is responsible for operation, support and continuous improvement of SAP Material management and Sales & Distribution modules. He/she will be in daily touch with business key users to ensure good delivery of IT service and their satisfaction. He/she should work closely with them and propose system and process improvements. He/she has to also follow up business requirements from company service desk, define and manage delivery of corrective actions and acceptance from business. He/she will be in charge of delivering small projects (changes) to business users including training and documentation.
The SAP Sales and Distribution Expert - Senior is participating on business/IT projects providing support for part of scope related to his/her domain of expertise and also inputs for project deliverables. He/she would be also responsible for management of partial project delivery or whole small project. He/she will co-operate on interesting SAP projects with international teams.
KEY RESPONSIBILITIES AND DUTIES
Operational Excellence
- Contribute to and communicate the operations and maintenance of SAP systems especially in MM/SD area/modules.
- Follow the IT security and quality processes
- Analyze and map clients’ business requirements, processes and objectives.
- Providing functional expertise, guidance, presentation, and instruction on SAP products to clients.
- Develop necessary product modifications to satisfy clients’ needs.
- Provide specialized system knowledge to allow system or process improvements
- Take responsibility for the technical solution of incidents in area of expertise, reacting quickly to limit impacts and resolve the issue.
- Liaising with other IT teams on bug fixes and solution enhancements
- Prioritize individual incidents or change requests and ensuring the delivery of solutions in line with the operational level agreements to deadlines and quality standards
- Defining and documenting of operation procedures, new functionality and scope of development or customizing
- The delivery of documentation to agreed standards, on time and error free
Customer Relationship
- Providing technical advice and troubleshooting for MM/SD area/modules
- Cross-training and presentations for colleagues and business key users
- Delivering user guides and support documentation to business key users
- Ensuring customer satisfaction with SAP solution and proposing enhancements based on customer requirements
- Plan IT deliveries based on customer needs
Project Contribution
- Working in a small group providing primarily technical and limited business support for project team
- Preparing data for project teams based close co-operation with business key users
- Coordinate small project activities and deliveries in MM/SD area/modules
QUALIFICATIONS & REQUIRED SKILLS
- Practical experience with SAP is a must
- Knowledge of Sales and distribution and material management processes as covered by SAP is a must
- Knowledge of SAP iDocs, integration with other SAP modules, and monitoring is a must
- Knowledge of SAP an interface building is an advantage
- Practical experience with customizing SAP MM and/or SAP SD
- Experience with other SAP modules is advantage
- Experience with programming and/or database languages is advantage
- Good knowledge of technologies and business processes used in specific domain
- Performance and goal orientation is expected
- Experience dealing with users and/or clients from both a business and technical perspective
- Experience with SAP projects is beneficial
- Good written and verbal communication skills and ability to listen and cooperate with other people
- Great organizational skills including the ability to prioritize and coordinate delivery teams
- Ability to work on his/her own initiative and within a team environment
- Ability to investigate and analyze problems and propose solutions
- A practical, methodical and structured approach to work
- English language on at least upper-intermediate level
- German language written and spoken is the advantage
Top Skills
What We Do
Zentiva is a Pan-European Platform developing, manufacturing and providing high-quality and affordable medicines to more than 100 million people in Europe. Zentiva has 4 wholly owned manufacturing sites and a broad network of external manufacturing partners to ensure supply security. We offer solutions in key therapeutical areas like Cardiology & Circulation, Diabetes, Oncology, Respiratory, CNS and focus on expanding our portfolio in self-care. The company is Private Equity owned, delivering sustainable double-digit growth, with an ambitious 5-year plan for further strong (organic and inorganic) growth across Europe.
We are a team of almost 5,000 unique talents bonded together by our mission to deliver high-quality and affordable medicines to people who depend on them every day. We want Zentiva to be a great place to work, where everyone feels welcomed and appreciated and can be their true selves contributing to the best of their ability.
