Senior SAP Functional Analyst

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Description:

Patterson Companies is going through an exciting period of change driven by the evolution of our SAP Systems and strategic business incentives.  We have an exciting opportunity on our SAP Enterprise Business Services team. Processes and technology will require employees to learn new skills and capabilities and we are currently seeking an analytical, detail-oriented, collaborative SAP Functional Analyst.  This role includes a technology and business process focus.

As part of your role, you will work as part of the Functional IT team to develop an in-depth understanding of the Patterson SAP System, including requirements gathering, gap analysis, project management, system configuration and user support. 

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

• Work directly with the business to understand/improve the business processes supported by the SAP software solution area assigned as well as gain an understanding of the underlying business requirements being supported

• Understand the SAP software, our design and setup, how to modify it and test it in assigned areas including complex cross functional config

• Engage in creating/updating documentation needed by various teams in the process of providing support to the SAP software solution

• Lead the SAP support process; become proficient at the tools used to track support issues (Service Now) and effectively manage tickets within your area

• Work with end users on issues that they are experiencing, including troubleshooting, analysis, and issue replication in a non-production environment

• Take ownership of issues and problems in SAP in your assigned areas; troubleshoot, propose solutions, work to confirm solutions, implement and unit test

• Participate in integration test cycles as a tester; learn how to use the testing tool for script maintenance and recording results

• Lead efforts within your business stream as well as across business streams to design/support the end to end business process and to ensure that SAP changes in your area have the desired down-stream impacts

• Lead project efforts within your area of expertise Additional functions

Required Qualifications

• Bachelor's degree preferred or equivalent combination of education and experience

• At least 5 years of SAP experience with expert knowledge in at least one functional area of SAP such as Order Management (Order to Cash)

• Excellent verbal and written communication skills. Ability to communicate ideas in both technical and user-friendly language

• Ability to work effectively within a team and build strong working relationships with all levels within the organization

• Strong organizational skills, attention to detail and task follow-up skills in a fast-paced and changing environment. Adept at handling multiple assignments in a timely manner and meeting assigned deadlines

• Willingness to work extended hours that may be required to meet project deadlines 

• Strong listening and interpersonal skills

• Ability to conduct research into systems issues as required

• Highly self-motivated with a demonstrated ability to learn quickly and deliver result

• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Demonstrated ability to work with and influence senior level management and key stakeholders

• Experience with project planning preferred

• Experience working with business software modules (CRM, WMS, Order Management, Field Service, Finance, Call Center, Marketing, Supply/Demand Planning)

Physical Demands

• Operating a computer or other office devices for the majority of the workday

• May occasionally need to move packages up to 10 pounds such as office supplies or equipment

• Must be able to communicate with others in person, over the phone, and in writing

• Must be able to understand and effectively exchange accurate information with others such as coworkers, customers and vendors

• Must be able to read and interpret various electronic and written documents

Environmental Factors

This position is in an office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building’s primary work areas consist of desks, chairs, computers and other office equipment and devices for professional services.

Travel and On-call

• This position requires minimal travel (10%) in a national area

• For this position being on-call is required

What's In It For You

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program.

• 401(k) Match Retirement Savings Plan.

• Paid Time Off (PTO).

• Holiday Pay & Floating Holidays.

• Volunteer Time Off (VTO).

• Educational Assistance Program.

• Full Paid Parental and Adoption Leave.

• LifeWorks (Employee Assistance Program).

• Patterson Perks Program.

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.