Role: Senior Salesforce L3 Support Engineer
Location: Mclean, VA (5 days onsite)
Note
Candidate must be authorized to work in the United States on a long-term basis without current or future employment sponsorship requirements.
Role Overview: We are seeking a seasoned Senior Salesforce L3 Support Engineer with 7–8 years of dedicated experience in production support to join our technical operations team. In this role, you will act as the final tier of technical escalation, responsible for the stability, performance, and integrity of our complex Salesforce ecosystem. You will lead the resolution of high-impact incidents and drive long-term platform improvements.
Key Responsibilities:
Expert-Level Troubleshooting: Investigate and resolve critical, high-complexity production incidents that have bypassed L1/L2 teams, including deep-dive analysis of code, integration failures, and performance bottlenecks.
Root Cause Analysis (RCA): Lead post-incident reviews, perform thorough RCA for recurring issues, and implement robust, long-term technical fixes.
Code & Logic Optimization: Debug and refactor complex Apex classes, Triggers, Lightning Web Components (LWC), and advanced Flows to ensure adherence to Salesforce best practices and governor limits.
Integration Oversight: Manage and troubleshoot complex enterprise-level integrations (REST/SOAP/Middleware) between Salesforce and external systems.
Technical Leadership: Provide mentorship to junior support staff and act as a bridge between the business, development teams, and system architects.
Proactive Monitoring: Implement and refine monitoring strategies to identify potential system failures before they impact end-users.
Required Qualifications:
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7–8 years of professional experience specifically in a production support analyst or technical support role within the Salesforce ecosystem.
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Technical Proficiency: Extensive hands-on expertise in Apex, SOQL, SOSL, LWC, and Salesforce platform architecture.
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Deep Platform Knowledge: Expert understanding of Salesforce governor limits, asynchronous processing (Batch Apex/Queueable), and complex security models.
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Analytical Skills: Proven ability to troubleshoot and debug complex integration and data issues using advanced tools (e.g., Salesforce Inspector, Workbench, Debug Logs, Event Monitoring).
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Communication: Exceptional ability to translate complex technical issues into actionable insights for stakeholders and lead cross-functional incident response teams.
Preferred Certifications:
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Salesforce Certified Platform Developer I & II
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Salesforce Certified Platform App Builder
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Salesforce Certified Administrator / Advanced Administrator
Skills Required
- 7-8 years of professional experience in Salesforce production support, technical support, or production support analysis
- Extensive hands-on expertise with Apex, SOQL, SOSL, Lightning Web Components, and Salesforce platform architecture
- Expert knowledge of Salesforce governor limits, asynchronous processing including Batch Apex and Queueable Apex, and complex security models
- Experience troubleshooting and debugging complex integration and data issues using Salesforce Inspector, Workbench, Debug Logs, Event Monitoring, or similar tools
- Exceptional communication skills for translating technical issues into stakeholder insights and leading cross-functional incident response
- Salesforce Certified Platform Developer I and II certifications
- Salesforce Certified Platform App Builder certification
- Salesforce Certified Administrator or Advanced Administrator certification
Hexaware Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hexaware Technologies and has not been reviewed or approved by Hexaware Technologies.
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Healthcare Strength — Feedback suggests health insurance is a standout element, often described as strong and comparable or better than many employers. Medical coverage and related protections are repeatedly highlighted as reliable pillars of the package.
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Parental & Family Support — Parental leave options, including extended paid leave in some locations, are offered and seen as valuable for family needs. Feedback suggests these policies complement core medical coverage for a more complete family safety net.
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Wellbeing & Lifestyle Benefits — Wellbeing resources such as an Employee Assistance Program, wellness initiatives, on-site gyms, and engagement activities provide lifestyle support. These offerings are reinforced by flexible work options and shift-related extras where applicable.
Hexaware Technologies Insights
What We Do
At Hexaware, we're not just a global technology and business process services company; we're a community of 27,000 Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 40+ offices across 19 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed. As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner. Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.
