Senior Salesforce IT Consultant

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2022, Continental generated sales of €39.4 billion and currently employs around 200,000 people in 57 countries and markets.

Continental Global Business Services in Manila started in June 2012 as Veyance Technologies Inc. and was acquired by Continental AG in January 2015. On the same year, it legally changed the company name to Continental Global Business Services Manila Inc., which reflects its global presence as a full-fledged subsidiary of ContiTech Division in Continental AG.

GBS Manila is composed of five (5) main work streams, structured to make processes centralized, standardized, and in leveraged technology with the support of IT group, Continental Business Systems & RPA Competence Center.

It provides end-to-end, front-to-back services; from customer service, order management, purchasing, invoice to payment, credit and collection, full finance activities, data management, and HR services including payroll, employee benefits and talent acquisition; all built to meet its customers needs.

The position will be a member of the  IT Competency Center Sales Finance and HR. The successful candidate will have demonstrable experience and knowledge in Salesforce platform administration and development. This position will be responsible for advanced administrator tasks on the Salesforce platform and required to work closely with subject matter experts to implement enhancements and new functionalities on the SFDC platform. This role is expected to be the IT SFDC platform admin and related integrations subject matter expert, be a big-picture thinker and an in-depth problem solver.

• Creative and analytical thinker with strong problem-solving skills
• Demonstrated ability to meet deadlines, handle multiple simultaneous requests and able to prioritize
• Ability to evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and ascertain true underlying needs
• Salesforce architecture and configuration
• Administration and App development of multiple applications e.g., Sales Cloud, CPQ, Service Cloud, Commerce Cloud, Field Services, etc.
• Integration, data management, sharing and authorization, identity, and access management
• Salesforce application development components e.g., APEX, LWC, etc.
• General knowledge and experience with project management activities
• Exceptional verbal and written communication skills
• Ability to communicate effectively at all levels of the stake holder throughout the organization
• Excellent support and training skills
• Can comprehend the business needs of users and reach out to them at their level

• Bachelor's Degree in information technology or related field
• at least 5 years of Salesforce working experience
• Demonstrable work experience in a multi-national, global organization
• Prior information technology working experience
• Salesforce platform configuration and administration covering Sales Cloud, Service Cloud, Field Services, CPQ, Commerce Cloud (B2B & B2C),etc.
• Salesforce platform development standards & methodologies for implementing custom business logics e.g., APEX, LWC, etc.
• Application integration, sharing, and authorization rules configuration, identity, and access design and implementation
• Data management and integration technologies/tools experience (e.g., ESB, ETL).
• Experience in web and mobile application development, programming, and collaboration platforms e.g., Jira, Jenkins, GitHub, etc.
• Salesforce certifications e.g., Certified Administrator, Certified Developer, etc.
• Good context-specific and adaptive communication skills to technical and non-technical audiences

Most of the time the job crosses multiple IT organizational levels, BU's within the division, and business functional areas.

It is important that good project management and organizational practices are maintained.

The job requires the need to adapt and come up with quick designs to implement.

Out of the box thinking is required. Ability to communicate with multiple management levels is required.

Experience with external audit teams is a big part of the job, so comfort with dealing with regulatory differences and how to overcome those is needed.

Ready to drive with Continental? Take the first step and fill in the online application.