Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
Sr. Salesforce Business Analyst
Position Overview:
This role is new position for a growing Commercial IT Team and will report to the Manager, Customer Care Solutions. Working in a dynamic, collaborative team environment, the successful candidate will be responsible for supporting Insulet’s Commercial functions through CRM administrative tasks, business processes definition, analysis of business problems, proposal/design/implementation of solutions, and continued partnership development with our Commercial team. The role will focus on projects and processes related to SalesForce.com, analytics platforms, mobile solutions, and handling of escalated help desk tickets. It is perfect for an administrator who is looking for an opportunity to grow into a Business Analyst role.
Responsibilities:
• Perform business and systems analysis work; conduct requirements analysis via information gathering sessions with business users and technical staff, workshops and meetings to define business requirements. Develop supporting process flows
• Conduct analysis and documentation of existing business processes; recommend process improvements
• Creation of reports in Salesforce.com using report builder and other analytics tools
• Develop training materials and conduct training sessions with business users to improve adoption and efficient use of all systems related to the Commercial job functions.
• Work with and manage complex workflows as they pertain to business process
• Assist in the evaluation of App Exchange tools for feasibility and impact to the business
• Assist in the further development of our SF1 app features along with any future mobile solutions
• Provide IT support as a Salesforce.com Admin to commercial business users. This includes troubleshooting complex security and data issues.
• Create and maintain business requirement documentation which can include use cases, process flows, and system interface diagrams
•Assist with design documentation supporting business needs
• Communicate effectively with business users on the status of enhancements, projects and open production support tickets
• Develop comprehensive test plans with users, coordinate test activities and/or help execute test components
Education and Experience
Minimum Requirements:
• Proven knowledge of the software development life cycle
• Salesforce.com Admin Certification is preferred
• Proficient in utilization, basic configuration, high level design and overall approach of Salesforce.com as a CRM platform.
• Bachelor’s degree in Computer Science is a plus.
• 8 years of experience working in a Salesforce Administrator function. Ideally, working on projects related to Commercial/Sales process improvement
• Hands on experience with Salesforce.com reporting and dashboards required
• Ideal candidate should have conceptual knowledge of the following systems and/or processes:1. CRM2. iPad as a mobile platform (e.g SF1 app)
• Proven ability to provide business analyst deliverables on projects related to Commercial process improvement
• Experience supporting or working within a Commercial organization, preferably in the pharma, medical device, or any other regulatory controlled industry
Preferred Skills and Competencies:
• Self-sufficient, flexible, and motivated team player capable of managing several activities simultaneously
• Ability to work in a deadline focused, dynamic environment, consistently producing deliverables within agreed upon timelines
• Ability to analyze problems and develop solutions
• Ability to work across multiple business units with varying processes and requirements
• Excellent communication, influencing and negotiating skills are critical
• Ability to analyze business processes, design process improvements, and train business users to the new processes
• Excellent writing skills. Must have the ability to express strategy, technical knowledge, and processes in easily understood presentations
•Positive, results driven, rational, logical, team player.
• Ability to rapidly learn and take advantage of new concepts, business models, and technologies
• Ability to work independently & on multiple projects against deadlines
• Experience in the healthcare, pharma or medical device industry a plus
• Proficient with Microsoft Excel and is able to create complex formulas and pivot tables
Physical Requirements:
- Less than 10% Travel
Top Skills
What We Do
Insulet Corporation, headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod® Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. Founded in 2000 (NASDAQ: PODD), Insulet operates with a customer-centric focus to supply high-quality products and expand the use of insulin pump therapy. Omnipod products are now available in 20+ countries around the globe.
HIRING SCAM ALERT
Recently, individuals impersonating Insulet Human Resources members have offered fraudulent interviews and job offers to unsuspecting candidates. To help protect you from these scam artists, please be aware that:
• Insulet will never interview a candidate over RingCentral, similar messaging apps or social media (i.e. Google Hangouts, WhatsApp, Facebook Messenger, etc.), or via text message.
• Insulet will never send a company check or ask an applicant to pay a fee or purchase at home work/training materials in connection with an application for employment.
• Insulet will never provide excess money to an applicant and ask the applicant to write a check for repayment.
If you have any doubt about a job offer or any other communication purporting to come from Insulet, please reach out to us directly at 978-600-7000.
If you receive any type of communication on behalf of Insulet that seems inappropriate or suspicious, please report this activity to: www.iC3.gov or www.stopfraud.gov
